Job Title
Junior Facilities Coordinator
Job Description Summary
The Junior Facilities Coordinator supports the delivery of reactive and proactive maintenance services across a designated portfolio at a reduced volume. Working under the guidance of the Senior Facilities Manager and Facilities Coordinators, the role assists with work order coordination, contractor communication, data management and basic claim and compliance checks.
This position is suited to an entry-level or developing facilities professional, providing exposure to facilities operations, contractor management and client systems while building capability, confidence and technical understanding in a structured and supported environment.
Job Description
About the role:
Maintenance Operations
- Assist with receiving and triaging reactive and proactive work orders
- Support allocation of work orders to contractors under guidance
- Monitor assigned work orders to ensure progress and timely completion
- Assist with checking completion documentation including photos and certificates
- Support basic review of quotes and variations within delegated limits
- Update and maintain accurate data in the client Work Order Management System (WOMS)
- Escalate issues relating to scope, delays, access or cost to senior team members
Contractor Support
- Assist with day-to-day communication with contractors
- Support contractor onboarding and offboarding processes
- Assist with checking contractor compliance documentation
- Escalate WHS, performance or compliance concerns as identified
- Support preparation for Contractor Performance Reviews when required
Continuous Improvement and Learning
- Follow established procedures, playbooks and operating manuals
- Actively participate in training and development opportunities
- Identify process inefficiencies and raise improvement suggestions
- Provide support to the team during periods of leave or workload peaks
General Responsibilities
- Demonstrate and uphold Cushman & Wakefield values and behaviours
- Comply with all WHS, environmental and organisational policies
- Work safely and contribute to a positive safety culture
- Ensure delegated authority limits are understood and adhered to
- Perform other reasonable duties as directed by management
About you:
- Entry-level experience or exposure to facilities maintenance, administration, customer service or contractor coordination.
- Some previous experience working in the property or facilities industry (e.g. work experience, paid or unpaid part-time roles) desirable.
- Strong interest in facilities management and service delivery
- Ability to manage priorities and follow instructions
- Good communication skills with a customer-focused approach
- Clear written and verbal communication
- Ability to work collaboratively within a team environment and unsupervised
- Strong attention to detail
- Basic computer literacy skills
- Experience using Microsoft Teams, Outlook, Excel and SharePoint (desirable)
- Willingness to learn systems, processes and industry requirements
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
INCO: “Cushman & Wakefield”