Junior Client Service Specialist with Italian

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a motivated and service‑oriented Junior Client Service Specialist with strong Italian and English skills to join our team.

This is a great opportunity for someone at the beginning of their client service career who enjoys working with customers, coordinating orders, and supporting sales teams in an international and fast‑paced environment. You’ll play an important role in building long‑term customer relationships while developing your skills within a collaborative and diverse organization.

About the Job

Your responsibilities include, but are not limited to:

• Support and advise customers on the whole product range, the stock situation, possibilities of various products incl. customized products, special motives etc., product applications, novelties etc.
• Independently managing the order process from initial inquiry to completed delivery of product; prepare quotes, enter orders and arrange shipments
• Coordinate the timely delivery of our products to our customers
• Check customer credit accounts and align with Credit Management on credit limits, check price adjustments as well as customer specific discounts and payment conditions
• Support customers in all their inquiries and build up trustful and long-term customer relationships
• Handle customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer
• Support the sales representatives in the markets in a service- and solution-oriented manner

About You

We are looking for a unique and amazing talent, who brings along the following:

• Experience with SAP is an advantage
• At least basic proficiency in MS Excel
• A calm and friendly demeanor, with a strong focus on delivering excellent customer service
• Exceptional attention to detail and strong collaboration skills, with a results-driven approach to problem-solving
• Ability to clearly communicate and explain procedures and solutions to partners
• Fluency in Italian (at least B2 level) and English
• Proficiency in an additional language such as French or Spanish at a minimum B2 level is an advantage

What We Offer
You can expect a range of benefits, including:

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

#LI-hybrid