Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Provides basic technical support to help end-user resolve straightforward issues with software by responding to inquiries and requests. Troubleshoots, diagnoses, and addresses problems as well as identifies and implements appropriate IT solutions to enable proper functioning.
Provides technical support to teams and system user groups.
Key responsibilities:
- Monitors the performance and functionality of various software applications.
- Performs routine maintenance tasks to ensure applications are up-to-date and operating correctly.
- Addresses and resolves any application-related issues or errors.
- Provides technical support and assistance to end-users experiencing application-related problems.
- Guides users through troubleshooting steps and offers solutions to resolve issues.
- Maintains comprehensive documentation of application configurations, troubleshooting steps, and solutions.
- Creates user guides and manuals to assist end-users in utilizing applications effectively.
Software Installation and Configuration:
- Installs, configures, and customizes software applications to align with organizational requirements.
- Ensures proper integration of applications with existing systems and databases.
- Collaborates with ICT and business teams to provide input on application functionality, usability, and performance.
- Communicates user feedback and reported issues to development teams for resolution.
- Conducts testing of applications to identify bugs, errors, and areas for improvement.
- Works closely with quality assurance teams to ensure software meets predefined standards.
- Co-ordinates and implements software upgrades and enhancements to improve performance.
- Monitors and enforces security protocols to protect sensitive data and ensures compliance with industry regulations.
- Implements security patches and updates in a timely manner.
- Provides training sessions or workshops for end-users to enhance their proficiency in using applications.
- Generates reports on application performance, usage statistics, and user feedback for management review.
Skills
Knowledge of operating systems, devices, applications and software.
Knowledge in Java, C++, SQL Server, Web Application and HTML.
AWS / Azure experience is an added advantage.
Ability to translate architectural requirements is an added advantage.
Skills
Client Management, Client Support, Computer Literacy, Customer Technical Support, Database Administration, Database Queries, Data Classification, Data Compilation, Data Controls, Data Encoding, Data Modeling, Executing Plans, Gateway Servers, Network Administration, Operating Systems (OS), Oral Communications, Policies & Procedures, Software Coding, Technical Support, Troubleshooting
Competencies
Collaborates
Communicates Effectively
Decision Quality
Demonstrates Self-Awareness
Ensures Accountability
Interpersonal Savvy
Organizational Savvy
Plans and Aligns
Education
Bachelors Degree (B): Information Technology
Closing Date
19 January 2026 , 23:59
The Old Mutual Story!