We’re looking for a Junior Agile Delivery Manager (Operations) to support our multi-functional Application Support Team in delivering high-quality services. This high performing team consist of 3 main skills, Application Support and Data Engineers, Spatial Engineers and Application Development Engineers which manage service desks, data translations and maintenance updates together with developing low-code solutions for both internal departments and external clients. Sitting within TIDE Services, this role is an excellent opportunity for someone early in their delivery or agile career to gain hands-on experience across live support services, data operations and project delivery.
You’ll work closely with the Service Delivery Manager to help facilitate agile ways of working, remove blockers, increase velocity, track progress and build on our collaborative, continuous-improvement culture within the team.
Supporting the day-to-day running of 1st and 2nd line Application Support activities
Facilitating workflow and task prioritisation across internal and external service desks
Running agile ceremonies including stand-ups, sprint planning and retrospectives
Identifying, managing and removing blockers that prevent delivery
Supporting incident management processes to minimise customer impact and restore service
Co-ordinating data maintenance and client onboarding activity to meet internal and contractual SLAs
Tracking delivery using tools such as Jira and SharePoint, ensuring documentation is maintained
Supporting risk, issue and dependency (RAID) reporting to stakeholders
Contributing to service improvement initiatives, innovation and process enhancements
Producing operational performance and expenditure reporting
Experience applying Agile or Kanban methodologies
Experience supporting service delivery or operational teams
Strong communication and collaboration skills
Analytical and organised approach with strong attention to detail
Ability to manage priorities and work effectively with multiple stakeholders
Experience of using tools such as Jira or SharePoint (desirable)
Interest in continuous improvement, innovation and agile delivery
26 days annual leave plus bank holidays (increasing with length of service)
Flexible working options
Private health care
Competitive pension scheme
Life assurance at eight times your salary
Annual bonus
Potential funded car allowance depending on evidenced business mileage
Personal medical assessments
Virtual GP service
Cancer screening
Financial wellbeing support and salary finance benefits
Lifestyle savings including discounts on retail, travel and utilities
Employee Assistance Programme
Volunteer days
We’re committed to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge, Race at Work Charter and Armed Forces Covenant, and we’re a Disability Confident employer.
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