Jr. Salesforce Administrator

Emtrain is a mission-driven workplace intelligence company, dedicated to making healthy, respectful workplaces the norm. We help organizations build high-performing cultures through our innovative eLearning and Analytics solution, which utilizes data, training, and analytics. We work with culture-forward companies like Workday, Cisco, Genentech, Yelp, Glassdoor, and Indeed, and are proud to be a woman-owned, women-led, flexible work organization with offices in San Francisco, Sacramento, and remote employees across the US. As our company grows, we are looking for sharp, talented people to join our Salesforce Operations team, which plays a central role in maintaining accuracy, accountability, and efficiency as we continue to evolve.

About the Role

As Junior Salesforce Administrator, you will play a vital role at Emtrain. This position offers great learning and growth potential by giving you hands-on experience with a mature Salesforce organization. You will be joining Sales Operations and will work closely with our experienced team. This collaborative environment ensures you will not be taking on the management of the entire system alone.

We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform by gathering requirements and feedback and helping to implement best practice solutions. A primary focus of this role involves day-to-day maintenance, providing timely user support, and building the reports and dashboards that drive our business forward. Additionally, you will be responsible for user management, developing thorough documentation, gathering feedback and creating training to ensure our team uses the platform effectively. You will share responsibility for handling the fundamental administration of the platform, with ample opportunities to assist with and eventually own larger strategic projects.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to continue learning. The Junior Salesforce Administrator should be comfortable liaising with users and should enjoy learning new business processes to translate them into effective technical solutions.

Responsibilities

This is a varied, business-facing role with the following responsibilities:

• Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets
• Provide timely triage and resolution for user support tickets and technical inquiries
• Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams
• Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base
• Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation
• Conduct user training sessions and develop supporting materials to improve platform competency
• Gather and document requirements from stakeholders to translate business needs into technical solutions
• Monitor user adoption rates and gather feedback to identify areas for system improvement
• Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader
• Assist with testing and QA in sandbox environments to ensure successful deployments

Qualifications and Background

Required:

• Salesforce product knowledge and at least 6 months of hands-on administration experience
• Active Trailhead profile showing completed modules or superbadges
• Strong organizational skills and the ability to manage multiple support requests simultaneously

Desirable:

• Certified Salesforce Administrator**
• Bachelor’s/Postgraduate degree or professional qualification
• Experience working in a remote or flexible team environment

Knowledge, Skills, and Abilities

Required:

• Proactive approach to platform maintenance and identifying potential system enhancements
• Commitment to implementing best practice solutions and maintaining system scalability
• Strong communication skills and the ability to interact effectively with stakeholders at all levels
• Capability to translate business processes into logical technical workflows
• Foundational understanding of Salesforce security models, including sharing rules and organizational wide defaults
• Experience with core Salesforce configuration tools such as Flow, record types, and page layouts
• Ability to be responsive and helpful when addressing internal user questions
• Authorization to work in the US without current or future sponsorship requirements

Desirable:

• Enthusiasm for professional development and staying current with Salesforce seasonal releases
• Active participation in the Salesforce community or local user groups
• MT or CST preferred
• No sponsorship or relocation available, not open to C2C

In addition to our competitive salaries, we provide the following benefits:

• Stock Options
• Flexible PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Tuition Reimbursement

Emtrain is an Equal Opportunity Employer. At Emtrain we are deliberately trying to create a safe space for people of all races, genders, ages, backgrounds, and orientations. It is the policy of Emtrain to provide equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership or non-membership in an employee organization, or on the basis of personal favoritism or other non-merit factors, except where otherwise provided by law.