At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
As part of the Network Infrastructure team, the Junior Network Engineer in the operation and maintenance of the local area networks (LANs) and wide area networks (WANs) across the organization, participating in the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This position will also work with end users and vendors to resolve issues with connectivity and networking systems. The principal business outcome for this position is the stability and integrity of GameStop’s data network services and end user experience.
This position requires candidate to be onsite in Grapevine, TX 5 days per week.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Implement network changes
- Adoption and adherence to current IT policies and processes
- Configure and Deploy network hardware to new and existing roles
- Work with users and vendors to drive problem resolutions to completion
- Monitor system hardware and software and manage system and service performance
- Maintain documentation and diagram regarding network configuration, operating procedures, and runbook records
- Assist team members with daily operations, troubleshooting, and maintenance
- Participate in on-call rotation to respond to needs of a 24x7 environment. Must be flexible to work extended hours when required and be available for periodic weekend work
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- Working knowledge of OSI Model, TCP/IP, SNMP, Basic Routing/Switching Protocols, Wireless technologies, Network Cabling
- Working knowledge of common router, switch, firewall, VPN, and management platforms among popular product families (e.g., Cisco, Palo Alto, Fortinet)
- Network management and troubleshooting skills should include working knowledge of protocol analyzers, change management, and network monitoring systems
- Strong interpersonal skills and a team player
- Working knowledge of effective problem solving and identifying innovative solutions, including new products and demonstrating flexibility in day-to-day work
- Proficient written and verbal communication skills using spoken English, including the ability to explain complex ideas to others with varying levels of expertise throughout the organization
- Proficient organizational skills, with the ability to handle multiple, overlapping, and potentially conflicting priorities
- Ability to remain highly effective under stress, and respond to pressure in a manner acceptable to others and to the organization
- Demonstrated ability to develop and support scalable services technologies, observing SLAs and throughput constraints
- Consistently demonstrate a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities
PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
- A bachelor’s degree in engineering, Information Systems, Computer Science or other related degree
- CCNA/CCDA preferred
- Experience supporting, installing, configuring and troubleshooting enterprise network environments with Cisco product
- Experience supporting Aruba, Palo Alto or Fortinet devices
- Experience supporting Network Access Control (802.1x) for wired and wireless networks, using Aruba ClearPass Policy Server and Meraki
- Experience working with SSL Certificate Authorities and certificate management
- Working technical knowledge in security engineering, system and network security, authentication and authorization protocols, cryptography and application security
- Working knowledge of Load balancer e.g. F5 LTM
- Strong documentation skills, proficient in design documents and diagrams
- Working knowledge of multi-unit (chain) retail systems and processes
- Strong Project Management skills
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.