Jr. Customer Support & Community Coordinator (with English)

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. 

We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus).  

*A select number of positions require full-time in office attendance* 

Nutaku Games Publishing is currently seeking a young professional with great attention to detail, capable of displaying empathy and patience to join our growing team of Customer Support & Community Specialists. We will count on you to use your passion and creativity to actively interact and assist our ever-growing player base while overseeing and monitoring diverse English-speaking communities for our titles.

 What you'll be doing: 

• Respond to customer queries in a timely and accurate way
• Identify customer needs and be proactive when dealing with customer issues
• Provide complete troubleshooting before escalation
• Assist other members of the community management team with community-related tasks
• Document issues, bugs & feedback received from the community
• Collaborate with other departments to stay updated on new projects or features, as well as to ensure that our customer's concerns and feedback are delivered to the proper department

What you'll need to be successful: 

Must haves:

• High level of fluency in written and spoken English
• Passion for games and a customer-focused mindset
• Ability to multi-task, prioritize, and manage time efficiently
• Strong computer skills (proficient with MS Office), ability to learn and use customer support tools
• Ability to follow best practices and interact with people at any level
• Self-motivated with strong interpersonal skills
• Able to work independently and as a member of a team 

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees

In this role you may be exposed to adult content