The Opportunity:
CACI is hiring a Journeyman Computer Systems Analyst to join our team in Stennis, Mississippi! The Department of Homeland Security (DHS) has a continuing requirement for Homeland Enterprise Information Technology Services (HEITS) for the continued operations, maintenance, and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).
Responsibilities:
In this role, you'll be supporting the DHS HEITS team responsible for the DHS Secure Remote Solution (SRS), an NSA Commercial Solution for Classified (CSfC). Your responsibilities will include:
Tier I Support:
Manage End User Device (EUD) logistics and inventory.
Issue and provision EUDs, including BIOS updates.
Troubleshoot Tier I issues and create local helpdesk tickets.
Interact with end users and coordinate with the Archon Mission Critical Support (AMCS) team.
Tier II Support:
Troubleshoot Tier II issues and coordinate with AMCS Support.
Create and track local helpdesk tickets.
Gather, track, collate, and report new customer feature requests.
Additional Responsibilities:
Assist with deploying, updating, and supporting custom applications and OS images for desktops, laptops, servers, storage, and networks.
Help develop and deploy standardized client images using MDT, SCCM, Visual Basic Script, Batch, and PowerShell.
Aid in software deployments for secure access techniques using various development and automation techniques.
Collaborate with support teams to handle incidents timely.
Interface with clients, customers, vendors, and support teams to resolve incidents and fulfill requests.
Rack/un-rack, install/uninstall, repair/replace, and set up/rebuild servers and network devices.
Participate in testing new software, systems, and network technologies.
Document, track, and coordinate incidents in ServiceNow.
Join troubleshooting bridge calls for major incidents.
Perform Tier II-level administration tasks.
Assist with postmortem activities and operational improvements.
Implement new processes, create reports, and address ad-hoc requests based on management recommendations.
Contribute to documentation in the Knowledge Base, SOPs, work instructions, and job aids.
Continuously cross-train in systems and network administration.
Perform additional duties as assigned.
Qualifications:
Required:
Clearance: Current TS/SCI clearance.
Experience:
Analysis of classified information systems and network access.
Critical thinking and application of analytical methodologies to raw data.
Clear articulation of analysis through oral and written communication.
Professional appearance and demeanor.
Mission-oriented with ability to work under minimal supervision in a fast-paced, critical environment.
Education and Experience:
High School Diploma with 10-14 years of experience.
Bachelor’s degree with 4-8 years of experience.
Master’s degree with 2-4 years of experience.
Certifications: At least one of the following:
Relevant Microsoft Windows administrator certification
Cisco Certified Network Associate (CCNA)
CompTIA A+, Network+, or Security+ Certification
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$67,800 - $142,200