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Role: Specialist - People Success Operations
Experience- 0-1 Year
Location- Bangalore.
About MarketStar:
In everything we do, we believe in creating growth for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancement for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and of being named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
Job Description
The Talent acquisition operations team plays a critical role in ensuring that the recruitment process in the organization is efficient, effective, and compliant. This team acts as a bridge for recruitment, onboarding, businesses & various support teams.
Overall, the recruitment operations team is responsible for managing the recruitment process from end to end, from design and optimization to compliance and reporting. By optimizing recruitment processes and leveraging data and analytics, the team helps the organization to attract, engage, and hire top talent more efficiently and effectively.
Role & responsibilities
Ensure operational excellence within the entire recruiting organization and across its overall recruiting process.
Recruitment process design and optimization: Developing and refining the recruitment process to improve efficiency, candidate experience, and quality of hire. This includes identifying and implementing new technologies, tools, and workflows to streamline the process.
Metrics and analytics: Analysing recruitment metrics to identify areas for improvement and track the success of recruitment efforts. This includes tracking time-to-fill, cost-per-hire, quality-of-hire, and other relevant metrics.
Applicant tracking system (ATS) management: Managing the organization's ATS to ensure that all candidate information is accurately recorded, tracked, and updated throughout the recruitment process. This includes troubleshooting system issues, training new users, and ensuring data privacy and security.
Audit & Compliance: Ensuring that all recruitment processes comply with local, state, and federal laws and regulations, including equal employment opportunity (EEO) and affirmative action requirements. This includes monitoring compliance metrics and reporting on compliance activities.
Reporting and analytics: Generating reports and data analysis to support data-driven decision-making related to recruitment. This includes generating reports on recruitment metrics, analyzing trends, and presenting findings to the management.
System Management: Oversee recruitment systems and tools, reporting and analytics, onboarding, employer branding, contingent workforce, employee referral, diversity recruiting, global expansion, and contingent workforce and employer branding initiatives. Identify, build, maintain, and manage relationships with recruiting vendors, agencies, and third-party suppliers.
Internal Mobility (IJP) Process management: Partner closely with Talent Management, Recruiters, HR Business Partners, and hiring managers, among others, to effectively drive growth opportunities for internal employees and educate employees on mobility processes and best practices. This includes promotions, new positions, mentorships, cross-team or additional projects, job shadowing, and job swaps.
Offer Management: Creating and developing employment offers for prospective employees that are compliant with company policies and guidelines, as well as legal regulations. Managing the end-to-end offer process, including sending out offer letters, collecting signed agreements, and verifying candidate information. Managing candidate data & sharing inputs with the onboarding team & other support teams to facilitate onboarding.