We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
We are looking for people to act as a Support Analyst, having direct contact with an international client and who are connected with the digital transformation, who like to share and learn new technologies, contributing to CI&T and the community, who have a cultural “match” with us, respecting differences, working with collaboration and teamwork.
Seek new challenges and learning;
Enjoy working in a team and have a collaborative spirit;
Act consistently and proactively to help the team reach new heights;Act with excitement to find and solve root causes of problems and prevent known problems from happening again, ensuring continuous improvement.
Requirements:
Solid experience with ITSM / ITIL;
Experience with level 2 (L2) support, investigation, analysis and interpretation of logs, detailing and troubleshooting (troubleshooting) for the production of complex technical solutions, composed of several components, from different suppliers and that communicate with different types of integrations (services, queues, files);
Experience with using and creating scripts and service processes;
Flexibility to work in scenarios with critical systems for the customer;
Ease of communication;
English for reading and writing, being able to maintain communication with native speakers;
Availability to eventually work on weekends (typically up to 1 weekend / month).
Desirable:
Fluent English;
Intermediate or fluent Spanish;
Experience with control tools (Jira, ITSM, Trello, etc);
Experience with non-relational databases (MongoDB, etc);
Experience with SQL and Postman language;
Experience with cloud systems (AWS and Azure).
Availability to work in shifted hours (typically 4:00PM-1:00AM Brazilian time) or night shift (12:00AM-09:00AM).
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