We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.
With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.
We are seeking a skilled Salesforce Developer to join our innovative team and contribute to the development and enhancement of our applications. As a Master Salesforce Developer, you will play a crucial role in designing, developing, and implementing solutions on the Salesforce platform, with a focus on Service Cloud and advanced AI technologies, including Agentforce. Your expertise will be vital in delivering efficient solutions that enhance our clients' experience. You will work closely with US-based clients and internal stakeholders to understand their needs and translate them into technical solutions, leveraging AI-driven insights to optimize performance and customer satisfaction.
Responsibilities:
- Work closely with US-based clients to understand their Service Cloud needs and provide strategic guidance on best practices and out-of-the-box solutions.
- Configure and customize Salesforce Service Cloud to align with the client's business processes and requirements, integrating AI capabilities where applicable.
- Ensure all modifications are thoroughly documented to maintain a comprehensive repository and SOP guides for the sustaining team.
- Develop custom solutions using Apex, LWC, and Visualforce to extend Service Cloud functionality.
- Ensure seamless integration between Service Cloud and other Salesforce clouds or external systems.
- Troubleshoot and resolve Service Cloud issues, providing timely and effective support.
- Stay up-to-date with Salesforce releases and Service Cloud updates to leverage new features and functionalities.
- Collaborate with cross-functional teams, including business analysts, project managers, and other developers, to deliver high-quality solutions.
- Participate in code reviews and contribute to the development of best practices while mentoring junior developers and sharing expertise in advanced Salesforce features.
- Manage project tasks, timelines, and communication.
- Engage with stakeholders, elicit business needs, and manage expectations throughout the project lifecycle.
Skill Set:
- Salesforce Service Cloud Expertise: Deep understanding of Service Cloud features, capabilities, and best practices. Ability to leverage out-of-the-box solutions to maximize efficiency and meet client needs.
- Salesforce Configuration and Customization: Proficient in configuring Service Cloud and building custom solutions using Apex, LWC, and Visualforce to tailor the platform to specific business requirements.
- Client-Facing Communication: Excellent communication and interpersonal skills to effectively interact with US-based clients, gather requirements, and translate them into actionable solutions. Ability to articulate technical concepts clearly to non-technical stakeholders.
- Stakeholder Management: Ability to engage with stakeholders, elicit business needs, and manage expectations throughout the project lifecycle.
- Problem-Solving: Strong analytical and problem-solving skills to troubleshoot issues, identify root causes, and implement effective solutions in a fast-paced environment.
- Adaptability: Ability to thrive in a dynamic and challenging environment, handling multiple priorities and adapting to changing requirements.
Qualifications:
- Proficiency in advanced English, both written and spoken, for effective global communication
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent work experience
- 5+ years of experience with Salesforce Development
- Familiarity with data migration and integration tools
- Familiarity with object-oriented programming
- Demonstrated experience in leading complex Salesforce projects.
Nice to Have:
- Salesforce and AI certifications (e.g., Service Cloud Consultant, Platform Developer I, Agentforce Specialist)
- Experience with AI frameworks and tools, particularly in relation to Salesforce implementations
- Demonstrated ability to integrate AI-driven solutions, including Agentforce, to enhance Salesforce functionalities and drive business innovation.
- Experience with Agile development methodologies
- Knowledge of other Salesforce clouds (Sales Cloud, Experience Cloud)