Jameson Distillery Retail Assistant

Job: Retail Assistant

Location: Smithfield, Dublin 7

Role types: Part-time & Full-time 

Contract: Variable hours

Duration: Commence Feb 2026 until Nov 2026

Applications Closing Date: January 14th, 2026

About us

Jameson Distillery Bow St. is the most celebrated address in Irish whiskey. A Dublin institution since 1780, and a centre piece of Smithfield. This year, Jameson became a top 10 global spirit brand, proudly achieving a huge milestone of distributing over 10 million cases across the globe. At our Visitor Experience in the heart of Dublin 7, the story of Jameson comes to life through our World’s Leading Distillery Tour, cocktail-making classes, premium whiskey tastings and blending classes. Each year we welcome thousands of visitors from all across the globe through our doors, where we connect our guests to our world class whiskey production process and deep-rooted history.

The job

Our Retail Assistants are customer centric, enthusiastic, and charismatic people, responsible for providing courteous, friendly and professional assistance to our visitors from across the globe.

You will be the essential link between our wide range of products and our customers.

Armed with outstanding training, our Retail Assistants contribute to the success of the store by driving sales, delivering great customer service, and offering their knowledge of our products and brands.

You will get to embrace our brands personality and culture, offering a bespoke sales experience dependent on what the customer is looking for.

About you

You’ll have strong collaboration skills with the ability to work with large teams, who are truly passionate about providing an excellent visitor experience.

You should have experience working in a customer facing role either in retail, bars, hotels or customer care with proven experience in sales. Experience in retail particular in luxury products/wines & spirits would be beneficial

You could be currently studying in one of the Dublin universities and looking for part-time hours up to exam time, but open to moving to full time when exams are over.

You could also be working in hospitality or retail and want to move to more daytime focused hours, allowing you spend more quality time with your family and friends.

We are welcoming visitors from all over the world, so if you’re able to speak multiple languages in addition to fluent English, please highlight this in your application.

Essential Criteria

• Previous experience in a customer-facing role (retail, hospitality, bars, hotels, or customer care)
• Proven experience in sales and delivering customer-focused results
• Strong communication skills with a friendly, professional, and approachable manner
• Customer-centric mindset with a passion for delivering excellent visitor experiences
• Ability to work collaboratively as part of a large team
• Enthusiastic, charismatic, and positive attitude
• Ability to learn and confidently communicate product and brand knowledge
• Fluent spoken English

Desirable Criteria

• Experience in retail, particularly with luxury products, wines, or spirits
• Additional language skills such as French, German, Italian or Spanish
• Experience working with international customers
• Interest in premium brands and delivering bespoke sales experiences

What we offer

We understand our people are our special ingredient. We treat our employees with respect and offer an environment that is engaging, supportive and collaborative.  We understand that employees require different supports at different stages of their working lives and our benefits, perks and programmes look to support your employee journey. We want to make you feel recognised and valued for your contribution to our shared success. Some of offerings include;

• Sunday/Bank holiday premium: 1.5 times hourly rate on a Sunday & double pay on a bank holiday
• Profit share: An annual profit share scheme to reward your contribution to the company’s success.
• Allowance:  An annual allowance to spend on our portfolio of products and merchandise, for you to enjoy responsibly.
• People Development: We enable continuous development for our people at every stage of their careers through our people development, online learning, and leadership training programmes.
• Family leave: fully paid maternity, parent and paternity leave, allowing you spend precious time with your new family member
• Parental Support: Our ‘Reconnect’ programme includes access to a workplace parenting coach, a phased return to work and a supportive environment for new parents
• Health & Wellbeing; Our Wellbeing Programme “THRIVE” supports employees across the three main pillars: Life, Body and Mind
• Charity Days: up to 2 days paid leave every year to volunteer at a charity of their choice

Like a well-blended whiskey, we believe that diverse perspectives make us better and we welcome people from all backgrounds and experiences to create together the spirit that makes us great.

Interested in joining us?

Please follow the Apply Link and upload your details and answer some basic questions so we understand your interests clearly.

To learn more about our careers, go to our careers page www.irishdistillers.ie/careers

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Job Posting End Date:

2026-01-14