ITSM Integration Engineer

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – C004726

Role Duties and Responsibilities

• Deliver specialized O&M for integration platform technologies such as MuleSoft and Apache ActiveMQ
• Service Management workflows implementation.
• Create products and design specifications, with related Produce technical documentation, as solutions to user's Requirements.
• Deliver and implement automated incident management, request fulfilment and change management workflow software
• Implementation of reporting infrastructures and data models
• d hoc reports and data tests as per users' requirements
• Implement interfaces for BMC ITSM instance and CMDB.
• Implement requests options leveraging self-service functionality
• Implement automation
• Deliver risk assessment reports
• Deliver tools, processes and procedures optimization.
• VeVA MN BMC ITSM instance configuration and/or customization.
• Provide the customized procedures documentation for BMC ITSM implemented system
• Deliver customized VeVA MN BMC ITSM training to users, at different levels.
• Deliver assessment as Subject Matter Expert during exercise planning conferences, or meetings.
• Provide direct engagement with and support to exercise participants and stakeholders at the exercise location.
• Support Exercises:
  • STCO26B - MPC/TCC
  • STCO26B - FCC
  • STCO26A E-Block (Fed. Joining)
  • STCO26A E-Block (Fed. V&V)
  • STCO26B E-Block (Fed. Joining)
  • STCO26B E-Block (Fed. V&V)

Essential Skills, Experience and Certifications

• The lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NIC Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post, including at least 2 years practical experience with network administration;
• Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB;
• At least 2 years of experience in planning, implementing, and supporting integration platform technologies. Experience with MuleSoft and Apache ActiveMQ is desired;
• At least 2 years of experience implementing service oriented architectures;
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2016 and MS SQL Server 2016 and above versions) and Linux;
• System Management knowledge of Windows Operating Systems and Red Hat Linux;
• Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB;
• Working experience with infrastructure solutions hosting Service Management tools and technology, market leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions and load balancing solutions will be a plus;
• Proven ability to effectively communicate orally and in writing, with good briefing, presentation and summarisation skills.

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.

Desirable Skills, Experience and Certifications

• Experience in BMC Discovery (version 11.x and higher) beneficial;
• Experience integrating BMC TrueSight Operations Management (version 10.x and higher) beneficial.
• Knowledge of IT Service Management through completion of formal certification in ITILv3 or v4 at the Foundation level or higher is desirable.
• BMC Certified Professional qualification is highly beneficial but not required.
• Prior experience of working in an international environment comprising both military and civilian elements beneficial;
• Knowledge of NATO responsibilities and organization, including ACO and ACT beneficial
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Working Location

• Braine-l’Alleud, Belgium 

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance