IT Vendor Management - Manager

Who we are looking for:

Global Technology Services (GTS) owns the management of a large and complex set of outsourcing arrangements. These arrangements include relationships with third‑party service providers as well as internal agreements across legal entities and business lines.

The IT Vendor Performance and Outsourcing Management (VPOM) team is established within GTS to:

Provide centralized oversight and administration of outsourcing activities

Support effective and consistent management of IT outsourcing arrangements

The team works closely with IT delivery and relationship management functions, as well as with Global Procurement Services, Third Party Risk Management (TPRM), Legal, and Finance.

The Officer role within the IT Vendor Performance and Outsourcing Management team is responsible for supporting the effective execution of vendor oversight, governance, and outsourcing controls across a global portfolio of IT outsourcing arrangements.

This role focuses on operational governance, process execution, stakeholder coordination, and compliance support, ensuring outsourcing activities are managed in line with internal policies, contractual obligations, and regulatory expectations.

What you will be responsible for:

Vendor Governance & Oversight:

• Support day‑to‑day oversight of IT outsourcing arrangements, including third‑party vendors and intra‑group agreements
• Assist in monitoring vendor performance against contractual and service level commitments
• Support issue, risk, and action tracking related to vendor performance and service delivery

Outsourcing Administration:

• Assist with administration of outsourcing governance processes, controls, and documentation
• Support maintenance of vendor and outsourcing records, including contracts, service schedules, and governance artefacts
• Coordinate inputs for governance reviews, reporting, and audit readiness activities

Stakeholder Collaboration:

• Work closely with IT service owners, relationship managers, and vendor partners to support effective governance outcomes
• Partner with Global Procurement Services, TPRM, Legal, and Finance to support contracting, risk assessments, and financial governance
• Support responses to internal audit, risk, and regulatory queries related to outsourcing arrangements

Process & Continuous Improvement:

• Execute standardized, repeatable vendor oversight processes in line with established frameworks and policies
• Identify opportunities for process simplification, documentation improvement, and automation
• Support productivity and efficiency initiatives through data accuracy, process discipline, and tool adoption

Risk & Compliance Support:

• Support compliance with regulatory, jurisdictional, legal entity, and branch‑level requirements applicable to outsourcing
• Assist in ensuring outsourcing activities align with internal policies and regulatory expectations across regions

What we value:

• Understanding of IT outsourcing or vendor management concepts
• Strong attention to detail and documentation discipline
• Ability to coordinate across multiple stakeholders and functions
• Structured, process‑oriented approach to governance and control execution
• Strong written and verbal communication skills

Mandatory skills / experience:

• Degree level qualification in Technology/Business or other relevant subject with overall experience of 9 + Years
• 3–6 years of relevant experience in IT Vendor Management, IT Governance, Outsourcing Management, Third‑Party Management, or a related technology governance / operations role
• Hands‑on experience supporting IT outsourcing or managed service arrangements, including third‑party vendors and/or intra‑group service agreements
• Experience working in a regulated financial services, banking, or large enterprise environment preferred, with exposure to internal controls and audit expectations
• Demonstrated ability to follow standardized, repeatable governance processes consistently and accurately
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Power BI, SharePoint) for reporting, governance tracking, and documentation
• Experience working with vendor management systems, contract repositories, or risk platforms is an advantage (VMS, TPRM tools, or similar)

Additional requirements / Good to have skills:

• Certification in Project management, Agile, Kaizen will be a plus
• Work experience in multiple geographies is an added advantage
• Experience managing large transformation programs is a plus

Mode of work: Hybrid

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

Why this role is important to us:

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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