IT Technician - Pc

Job Posting End Date:

05-13-2026

Worker Sub-Type:

Regular

Scheduled Weekly Hours:

40

The following duties are typical of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required or assigned.

• Prepare, configure, image, and deploy endpoint equipment—including desktops, laptops, mobile devices, and related peripherals—ensuring proper OS configuration, software installation, and validation of device operation.
• Perform hardware diagnostics and repair including component replacement such as drives, memory, screens, and keyboards.
• Install, configure, and test application software.
• Assist users with application functionality, system access, and workstation-level configuration issues.
• Provide onsite troubleshooting for endpoint hardware, peripherals, software, OS issues, and workstation-level network connectivity.
• Escalate issues requiring advanced troubleshooting or higher-level administrative access.
• Participate in the on-call rotation to ensure users receive timely after-hours support and continuity of critical technology services.
• Maintain confidentiality and ensure secure handling of all information following CCITC security and data-handling procedures.
• Train users and explain technical concepts in an easy-to-understand language.
• Provide support as an extension of the Help Desk for escalated tickets requiring onsite or hands-on assistance.
•  Work as a Help Desk position when needed which may be due to staffing needs or periods of increased demand. 
• Assist in documenting troubleshooting steps, deployment procedures, configuration standards, and knowledge articles.
• Maintain effective working relationships with users, coworkers, vendors, and partners.
• Travel locally to CCITC-supported sites.

Compensation: 

Starting salary is $27.61/hr - $30.48/hr

Application deadline May 13, 2026 at 11:59pm  

Additional Qualifications:

• High school diploma required; associate degree preferred.
• 1–3 years of endpoint or IT support experience.
• Imaging tool experience (MECM, Intune, FOG).
• Ticketing systems experience (ServiceNow, SolarWinds).
• Valid Wisconsin driver's license; local travel with own vehicle

Additional Knowledge, Skills, and Abilities:

• Endpoint hardware/OS/imaging knowledge.
• Troubleshooting skills.
• Customer service focus.
• Security practice awareness.
• Ticketing & remote tool proficiency.
• Documentation ability.
• Collaboration skills (Help Desk & IT teams).

Also provided is a comprehensive employee benefits package including health and dental insurance and income continuation and life insurance, paid leave, holidays, deferred compensation, flexible benefit program, and Wisconsin Retirement System.

SELECTION PROCEDURE:

Selection of the successful candidate may be made by assessment of experience and education, criminal record check, data-entry test; oral interview; review of references, written background inventory, and other appropriate job-related selection procedures.  All applicants will be notified as to the status of their application.

CCITC reserves the right not to fill this position based on applications received, staffing needs and other open positions. 

SPECIAL ACCOMMODATIONS:

CCITC will make arrangements to furnish appropriate auxiliary aids and services where necessary and reasonable to afford an individual with a disability the opportunity to participate in the recruitment process. Please notify the CCITC office or phone (715) 261-6710 to request special accommodations prior to the application deadline.

NOTICE TO APPLICANTS:

Wisconsin Statutes, Sections 19.36 (7), 64.09 (5), and 64.11 (7) require public employers to treat the following items as a public record: Each applicant’s application, records, recommendations and qualifications except as provided in Section 19.36 (7), Wis. Stats. that allows the identity of an applicant to remain confidential if the applicant requests in writing that the CCITC not provide access to this information.

If you choose not to have this information become a public record, you must make such a request in writing to the City County IT Commission If you become a finalist for the position, your identity may be disclosed as required by law.