Department: Other Agencies and Independent Organizations
Location(s): District of Columbia, District of Columbia
Salary Range: $102415 - $158322 Per Year
Job Summary: The Information Technology Office (ITO) is responsible for providing information technology and telecommunication services to OSC nationwide. ITO activities include support for OSC's wide and local area networks in Washington, D. C., an in-house case tracking system, Internet and Intranet, wireless services, E-Mail, video conferencing, backup and restore facility for all agency file servers, eDiscovery system, and support for a variety of other services.
Major Duties:
Qualifications: Minimum Qualifications GS-12: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies: Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; Oral Communication - Convincingly conveying complex information to customers and using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives. AND Assisting or leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices; Communicating effectively with users and team members, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support; Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and Assisting with or managing servers, storage, networking, application components across hybrid environments. GS-13: Applicant must demonstrate at least one (1) full year of specialized experience comparable in scope and responsibility to the next lower grade level in the Federal service (obtained in either the public or private sector) performing the follow duties: Four (4) IT Competencies: Attention to Detail - Completing thorough and accurate work independently, even in difficult or stressful situations; occasionally reviewing work completed by others; Customer Service - Resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction; Oral Communication - Convincingly conveying complex information to customers; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information; Problem Solving - Solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs. AND Leading technical projects, ensuring timely implementation of solutions, and communicating with agency members on technical procedures and best practices; Communicating effectively with users, team members, and management, both orally and in writing, to resolve complex technical issues and deliver high-quality customer support; Managing information systems in an office environment while resolving hardware/software, interface and interoperability problems; and Managing servers, storage, networking, application components across hybrid environments. Time in Grade Time-in-grade restrictions apply for all candidates considered under Merit Promotion (generally applicants who have held a Federal civilian appointment within the previous 52 weeks). These applicants must have 1 year time-in-grade at the next lower level or equivalent to qualify. Your resume must explicitly outline your qualifications. We will not make assumptions about your experience. NOTE: To be considered for this position, you must meet all qualification and eligibility requirements for the GS-2210 series set forth in the Office of Personnel Management (OPM) Qualification Standards by the closing date of the announcement. A copy is available at: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined above. Annual Leave Accrual Credit Selectees for their first Federal position may be eligible to earn a higher annual leave accrual rate based on prior non-Federal or uniformed service work experience. The amount of service credited will be based on specialized experience or qualifying experience that is provided on the applicant resume and documentation submitted.
How to Apply: To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section above. Your application and supporting documents must be submitted and received through the online application process by 11:59 pm EST on the closing date of this announcement. You cannot update, add documents, or otherwise change your application after initial submission. Your application and documents will lock upon application. It is your responsibility to ensure you have all necessary information before you begin the application process. Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Application Deadline: 2026-05-22