At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Position Summary
The IT Support Trainer is responsible for developing and delivering training programs that improve technology proficiency for LifeStance end users. This role focuses heavily on Microsoft 365 applications, Windows navigation, basic computing skills, and other core systems used by clinicians and administrative teams.
You will partner closely with IT support teams, HR onboarding, and operational leaders to ensure new and existing employees are able to confidently use the tools required to perform their jobs.
COMPENSATION: $32 - 35/ hourly plus annual bonus potential
Key Responsibilities
End-User Training & Support
· Deliver training sessions on Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office Web Apps.
· Train users on core computer skills such as basic navigation, switching programs, browser use, tab management, printing, and rebooting systems — needs previously identified in training requests.
· Provide instruction on navigating LifeStance resources such as the Compass site and Trailhead learning modules.
· Create training materials, including videos, guides, knowledge articles, and quick reference sheets.
Curriculum Development
· Build structured training programs for onboarding and ongoing skill development.
· Collaborate with IT leadership to identify recurring knowledge gaps and implement targeted training solutions.
· Partner with HR to integrate technology training into the new-hire experience.
Process & Documentation
· Maintain up-to-date documentation for user workflows, technology systems, and best practices.
· Assist with the creation of training content aligned with IT Support processes (e.g., provisioning, Office 365 functionality, Teams calling, device basics).
· Contribute to Tiered Support knowledge content when needed.
Cross-Functional Collaboration
· Work with IT Support teams to understand common issues and develop training to reduce preventable tickets.
· Provide coaching for field technicians or support personnel on effective user education strategies.
Required Skills & Qualifications
· 2–4 years of experience in IT support, end-user training, or technical instruction.
· Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
· Proficiency with Windows 11; familiarity with macOS helpful.
· Excellent verbal and written communication skills; ability to simplify technical concepts for non-technical users.
· Experience creating engaging training materials (videos, walkthroughs, written guides).
· Customer-service mindset with patience and empathy—critical for supporting users with limited technical background.
· Ability to manage multiple training requests, schedule sessions, and track completion.
Preferred Qualifications
· Experience in healthcare or a multi-site service organization.
· Certifications such as Microsoft 365 Fundamentals, MCT, CompTIA A+, or similar.
· Experience with LMS platforms or structured onboarding programs.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
#LI-Remote
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.
LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.