IT Support Technician

CircusTrix dba

Sky Zone

IT Support Technician

Full-Time

Onsite in Dallas, TX

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ABOUT US:

As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart!

We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500.

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JOB SUMMARY:

Sky Zone is seeking a full-time IT Support Technician to join our new Dallas corporate office and support our growing IT team. Sky Zone, DEFY, and Rockin’ Jump make up the world’s largest operator of extreme recreation parks, delivering high-energy, aerial-sports experiences across the country.

This role is based onsite and includes a blend of technical support, hardware deployment, and hands-on operational responsibilities. You will support corporate staff, remote employees, and park locations while also taking ownership of day-to-day IT operations in the Dallas office.

QUALIFICATIONS:

Technical Skills

• Knowledge of Windows desktop administration.

• Familiarity with Windows Management Instrumentation (WMI).

• Experience imaging, staging, and deploying hardware.

• Strong understanding of Microsoft 365 tools.

• Ability to document processes and write clear technical notes.

• Understanding of ticket triage and tiered support structures.

Soft Skills

• Strong communication skills (written and verbal).

• High attention to detail and strong problem-solving abilities.

• Ability to manage workload independently in a dynamic environment.

• Adaptability to new tools, processes, and technology.

• Strong organization and follow-through.

Preferred Experience

• Atlassian products (Jira Service Management, Jira Software, Confluence).

• RMM tools such as Ninja, TeamViewer, or ConnectWise.

• Experience with VoIP phone systems.

• Exposure to Agile/Scrum processes.

RESPONSIBILITIES:

Technical Support

• Serve as point of contact for IT issues for corporate staff, remote users, and park teams.
• Diagnose and troubleshoot common issues (desktops/laptops, printers, card readers, POS hardware, network equipment, software, etc.).
• Manage and escalate tickets using Jira Service Management.
• Provide excellent customer service with timely and clear communication.

Dallas Office Onsite Support

• Provide daily onsite support for Dallas office employees.
• Support executive IT needs, including device setup, troubleshooting, and meeting readiness.
• Maintain IT inventory and asset tracking for the Dallas office.
• Oversee AV and conference room technology support.
• Local IT Security

Hardware & Deployment Work

• Stage, configure, and prepare hardware for new park openings (computers, peripherals, networking equipment, POS devices).
• Assist with hardware shipping, receiving, and deployment logistics.
• Participate in IT infrastructure, hardware refresh, and rollout projects.
• Occasional travel to support park openings or corporate initiatives.

PHYSICAL REQUIREMENTS:

• This position requires the ability to remain stationary at a computer desk for extended periods of time, with or without reasonable accommodation.

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Compensation range is $23.00 – $28.00/hr based on qualifications and experience.  Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching.  Eligibility for 401k is based on age and tenure requirements. 

Application deadline: January 30, 2026

While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled. As a result, the posting may remain up beyond the stated deadline, but will not be removed before this date.

CircusTrix and its brands are proud to be equal opportunity employers.  We celebrate diversity and are committed to creating an inclusive environment for all team members.

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