IT Support Technician - RMS Commercial

NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available in NYC. We are seeking a full-time (5-days per week) resource capable of performing IT support activities.

 

· Job responsibilities may vary based on client needs.

· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.

· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.

· Set up and configure computers, peripherals, and software applications for new and existing users.

· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.

· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.

· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.

· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.

· Work closely with other IT team members on projects, upgrades, and system improvements.

 

· Associate’s degree in information technology, Computer Science, or a related field.

· 1-3 years of experience in IT support or a related role.

· Strong understanding of computer systems, mobile devices, and other technology products.

· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.

· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.

· Excellent communication and customer service skills.

· Strong problem-solving abilities and attention to detail.

· Ability to work both independently and collaboratively in a team environment.

 

· Relevant certifications (e.g., CompTIA A+, ITIL)

 

Competency Requirements

· Builds strong client relationships and delivery client centric solutions.

· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

· Holds self and others accountable to meet commitments.

· Builds partnerships and works collaboratively with others to meet shared objectives.

· Gains the confidence and trust of others through honesty, integrity, and authenticity.

· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.