IT Support Specialist (Manufacturing Plant)

Role Overview

Serve as the primary on-site IT support resource for plant operations, ensuring uptime across systems that directly support production, logistics, and shop-floor activities. This role focuses on hands-on technical support, rapid issue resolution, and maintaining operational continuity in a fast-paced manufacturing environment.

Key Responsibilities

Plant IT & Help Desk Support

Act as the first point of contact for all plant IT issues (hardware, software, network, and user support)
Provide Level 1 and Level 2 support for plant users including operators, supervisors, and plant leadership
Troubleshoot and resolve issues related to:
- Workstations and laptops
- Printers and label printers
- RF scanners and barcode systems
- Shop-floor terminals and production systems
Support network connectivity issues (WiFi, wired connections, device access) in coordination with central IT
Log, track, and manage incidents through the IT service management system and escalate when needed

Shop-Floor Systems Support

Provide support for production and logistics systems used on the shop floor
Ensure uptime and functionality of real-time production tracking systems and devices
Assist with troubleshooting issues impacting:
- Production reporting
- Inventory movements
- Data capture from manufacturing equipment
Support integration points between shop-floor systems and backend applications

Light SAP / Application Support (De-emphasized)

Provide basic user support for SAP-related transactions as needed (inventory, production confirmations, etc.)
Help identify whether issues are user error, process gaps, or system-related before escalation
Coordinate with centralized SAP teams for advanced troubleshooting

User Support & Training

Provide hands-on support and guidance to plant personnel on IT systems and tools
Assist with onboarding and basic training for new users
Reinforce standard processes and improve user adoption of systems

Coordination & Continuous Improvement

Act as the local IT liaison between plant operations and corporate IT teams
Support system rollouts, upgrades, and on-site deployments
Identify recurring issues and recommend practical improvements to stability and efficiency

Required Experience

2–5 years of experience in IT support, help desk, or desktop support (manufacturing environment preferred)
Experience supporting end-user hardware, printers, and network connectivity
Exposure to shop-floor or industrial IT environments is a strong plus

Technical Skills

Strong troubleshooting skills across:
- Windows environments
- Hardware and peripherals (printers, scanners, RF devices)
- Basic networking (connectivity, device setup, troubleshooting)
Familiarity with IT service management tools (ticketing systems)
Basic understanding of enterprise systems (SAP or similar ERP) preferred but NOT required

Professional Skills

Strong communication skills with ability to support non-technical users in a production environment
Ability to operate under time-sensitive, production-critical conditions
High ownership mindset with focus on fast resolution and minimizing downtime
Comfortable working on-site and supporting off-hours when needed

Work Environment

Fully on-site at manufacturing plant
May require on-call or extended hours during production issues or system deployments

North Point Technology is THE BEST place to work for curious-minded engineers motivated to support our country’s most crucial missions! We focus on long term projects, leveraging the latest technology in support of innovative solutions to solve our customer’s most difficult problems.

At North Point Technology, EMPLOYEES come first! We value our employees by providing excellent compensation, benefits, and a flexible work-life balance. We strive for a close-knit and open atmosphere where the owners are always directly available to our team members.

Come join us! Apply with North Point Technology today!

For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.

IT Support Specialist