IT Support Specialist

Key Responsibilities:

Monitoring and Maintenance:

• Perform daily health checks of the AP Automation Tool servers and associated services.
• Monitor system resource manager and ensure all service containers are operational.
• Conduct weekly checks on Opentext AppWorks/iHub services and take proactive actions to minimize impact to business operations as necessary.

Incident Management:

• Respond to and resolve incidents related to invoice processing, vendor management, and user access.
• Investigate and troubleshoot issues such as line total changes, missing invoices, and posting errors.
• Document incidents and resolutions in the tracking system and follow up with vendor open escalated incidents.

Scheduler Management:

• Monitor and manage scheduled tasks, ensuring timely execution and resolution of failed schedulers.
• Manually trigger schedulers when necessary and verify the successful processing of invoices.

Database Queries:

• Execute SQL queries to retrieve and update data in the database as needed.
• Collaborate with the IT team to resolve database-related issues, including deadlocks and performance bottlenecks

User Management:

• Assist in the creation and deletion of user accounts in the AP Tool and OTDS.
• Ensure proper role assignments and entity mappings for users.

Documentation and Reporting:

• Maintain accurate documentation of processes, incidents, and resolutions.
• Prepare and send regular reports to stakeholders regarding system performance and incident resolution.

Collaboration:

• Work closely with cross-functional teams, including IT, finance, and operations, to ensure seamless integration and functionality of the AP Automation Tool.
• Communicate effectively with external partners and vendors as needed.

Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• 3 - 5 years of experience in application support, preferably in an accounts payable or finance environment.
• Familiarity with OpenText Process Suite, SQL Server, and AppWorks/iHub services is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on accuracy and quality.

Preferred Skills:

• Experience with incident management tools and ticketing systems.
• Knowledge of database management and SQL query execution.
• Understanding of AP processes and invoice management systems.

Who we are: 

Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".