Synergy Flavors, part of the Carbery Group, is more than just a leading international supplier of ingredients to the global food and beverage industry—we’re a team driven by purpose. Our vision is simple yet powerful: enriching lives through healthier and tastier foods.
We believe great flavor starts with great people. That’s why we’re committed to hiring creative, passionate individuals who want to make a real impact. With deep expertise across food, beverage, and nutrition, our teams develop high-quality taste solutions that inspire innovation and elevate everyday experiences.
Roles and Responsibilities
Serve as the primary point of contact for IT support requests submitted via phone, email, or ticketing system
Diagnose and resolve hardware, software, and network issues in a timely and professional manner
Configure, maintain, and troubleshoot workstations, laptops, printers, and peripheral devices
Administer user accounts, permissions, and system access via Active Directory and Microsoft 365
Coordinate IT onboarding for new employees, ensuring all equipment and access is in place from day one
Maintain system security through regular patching, updates, and adherence to IT policies
Document resolutions and contribute to the IT knowledge base to support ongoing team efficiency
Collaborate with IT colleagues on infrastructure projects and continuous improvement initiatives
Escalate complex issues appropriately and manage follow-through to full resolution
Essential Requirements
Minimum of 1–3 years of experience in an IT support or helpdesk capacity
Proven troubleshooting ability across Windows-based environments
Working knowledge of Microsoft 365, including Outlook, Teams, and SharePoint
Experience administering user accounts in Active Directory
Strong verbal and written communication skills, with the ability to convey technical information clearly to non-technical users
Ability to independently prioritise and manage a varied workload with minimal supervision
Preferred Requirements
Prior experience supporting users within a manufacturing or production environment
Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP
Relevant professional certification such as CompTIA A+ or Network+
Familiarity with ITSM or ticketing platforms such as ServiceNow or Zendesk
Education
An Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline is preferred. Equivalent professional experience will be given equal consideration. We evaluate candidates on the strength of their skills and demonstrated experience.
Work Environment & Travel
This role is primarily based at our Hamilton, OH facility, with hybrid flexibility available. Occasional travel to our Wauconda, IL and Chicago, IL sites may be required. The position operates within a fast-paced, collaborative environment alongside colleagues across operations, quality, and commercial functions.
Salary Range: $74,500-100,500
The compensation offered will be commensurate with the candidate’s skills, experience, education, and other relevant factors. This position will remain open until filled.
For further information on our benefits, please visit our careers page.
We are a diverse and growing workforce of over 1,000 people across eight countries globally. As we continue to grow, we want to ensure that Carbery Group continues to be a place where people are supported to develop and feel that they can do their best work. We are committed to driving growth, developing future capability and delivering results through our dedicated teams.
We offer competitive salaries, comprehensive benefits, and an inclusive workplace where your skills, perspectives, and experience help shape the future of our industry. Join us and be part of a team that values collaboration and makes a meaningful impact - from local communities to global markets.
Carbery Group is proud to be an Equal Opportunity Employer, committed to fostering a supportive work environment.