IT Support & Facilities Specialist - Mendoza, Argentina

IT Support & Facilities Specialist - Mendoza, Argentina

This is an on-site position in our Mendoza office. 

At Built, we’re building the future of construction finance, and we need a resourceful, tech-savvy problem solver in Argentina who’s ready to help build our internal IT and workplace operations alongside us.

As an IT Support & Facilities Specialist, you’ll split your time between two critical functions: IT Support (~60%) and Facilities Coordination (~40%). You won’t just reset passwords and restock supplies, you’ll engineer better ways to work, automate request workflows, shape the employee experience, and keep our workspace running smoothly.

This is a hands-on, high-impact role where curiosity, creativity, and a love for making things run better will take you far.

What You’ll Do

IT Support (~60%)

Deliver and Evolve IT Support

• Be the go-to resource for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation.

• Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more.

• Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter.

• Partner with IT Engineering to identify pain points and turn manual processes into automated ones.

Create Exceptional Employee Experiences

• Support the IT portion of New Hire Orientation (NHO), helping every new Built employee get set up for success.

• Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints.

• Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted.

Own Our Hardware and A/V Game

• Manage and track company devices in Atlassian Assets (CMDB) — own the full lifecycle from procurement to retirement.

• Support and maintain Zoom Rooms and Logitech Rally Bar setups for conference spaces.

• Lend your tech skills to internal company events, town halls, and all-hands meetings.

Document, Improve, and Automate

• Keep IT processes organized and accessible through Confluence documentation and Scribe guides.

• Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks.

• Champion process improvement: when you fix a problem once, make sure we never have to fix it again.

Facilities Coordination (~40%)

Keep the Workplace Running Smoothly

• Serve as a point of contact for office vendors and service providers, including janitorial, pest control, HVAC, recycling, and secure waste disposal.

• Monitor office supplies and consumables for restrooms, kitchens, coffee bars, and meeting rooms — place timely orders through approved channels.

• Manage vendor service schedules and access, including coordinating building entry for vendors without badges.

• Track recurring orders and contracts, escalate vendor issues, and maintain vendor contact records.

Support Workplace Logistics & Culture

• Support workplace logistics including badge creation, mail sorting, office nameplates, and internal event prep.

• Coordinate food programs and beverage services as applicable.

• Assist with shipping, receiving, and mail distribution.

• Monitor the facilities Jira queue, assign requests, and communicate updates to employees.

• Partner with other teams on projects like event planning, space reconfigurations, or team onboarding.

You’ll Thrive Here If You…

• Love finding elegant solutions to messy problems — whether it’s a broken automation or a broken coffee machine.

• Get excited about automating repetitive tasks and improving workflows.

• Communicate clearly and confidently with everyone from interns to executives.

• Can pivot quickly and learn on the fly in a fast-paced, constantly evolving environment.

• Care about the people behind the tickets and the workspace around them — not just the technology.

• Are proactive and detail-oriented — you anticipate needs before they arise.

• Enjoy creating structure and smoothing out friction in others’ day-to-day experience.

What You Bring

• 2+ years of IT support, help desk, or office operations experience in a tech-forward environment.

• Deep comfort with macOS, Windows, Google Workspace, and Okta.

• Experience with Kandji or Intune, and Jira Service Management.

• Familiarity with vendor management, office supply logistics, or facilities coordination.

• Strong organizational and time management skills — able to juggle daily, weekly, and monthly tasks across both IT and Facilities.

• Curiosity and willingness to learn automation tools (like Okta Workflows, Power Automate, or Zapier).

• Professional English proficiency (written and verbal) for cross-functional collaboration with U.S.-based teams.

• Bonus points for A/V support experience, Atlassian admin knowledge, or light scripting (Python, Bash, or PowerShell).

Why You’ll Love Working on IT at Built

• A modern, cloud-first IT environment with Okta, Kandji, Atlassian, Twingate, and Google Workspace at the core.

• A collaborative, tight-knit IT team that values experimentation and innovation.

• Real opportunities to build systems, not just support them — you’ll help shape how IT and Facilities operate at scale.

• Great people, great tools, and a culture that actually cares about getting things right.