IT Support Engineer

It’s no wonder we can go further, faster together.

We’re a team of 450+ professionals from 50+ nationalities, all commercially driven, entrepreneurial and ready to turn potential into progress. Not just for us, but for the world too.

At STX, we’re focused on so much more than making money. We’re here to make a profit with a purpose. Because for us, nothing’s more important than being able to trade in environmental commodities and create the most effective decarbonization strategies for our clients. Join us and together we can change the world – one trade at a time.

Your success story starts here…

KEY RESPONSIBILITIES

• Provide first and second-line hardware support for laptops, peripherals, meeting room equipment, printers, and other workplace technology across global offices (Amsterdam, Sweden, Singapore, the US, and others)
• Perform initial problem diagnosis, resolve basic to intermediate issues, and escalate more complex cases as needed
• Prepare and configure computers for new joiners, including operating system installation, software setup, patching, and device configuration
• Support remote users with software troubleshooting, access issues, Microsoft 365, Windows, connectivity, and application-related incidents
• Update and maintain support tickets in the Jira Service Management system
• Maintain accurate records of machine builds, hardware assignments, and support activities

KEY REQUIREMENTS

• Minimum 2+ years of experience, or a study/degree directly related to IT, Computer programming and scripting skills are a plus
• Ability to work onsite 4 days a week, combined with excellent interpersonal and communication skills
• Good working knowledge and problem-solving ability with Microsoft Office 365, Microsoft Windows, hardware troubleshooting, and remote support tools
• Knowledge of Microsoft Server, networking, and telecom is advantageous
• Experience supporting laptops, peripherals, printers, and workplace hardware
• Ability to troubleshoot software issues for remote and onsite users in a professional and service-focused manner

COMPENSATION AND BENEFITS 

• Competitive remuneration package 
• Pension scheme contributions 
• Strong focus on personal and professional development 
• Sport and training opportunities 
• Assistance with relocation to the respective office location 

DIVERSITY STATEMENT 

We encourage and welcome applications from candidates of diverse backgrounds, experiences, and perspectives to enhance our team and contribute to a more inclusive work environment. Diversity, inclusion, and belonging are more than just concepts. They are part of our everyday work culture, ensuring employees feel welcomed and build meaningful connections.  
 
At STX, we ask applicants to think holistically about roles. If the roles sounds exciting and a great fit for you, but some of the criteria or required experience doesn't 100% line up, we still encourage you to apply! 

GET IN TOUCH 

Are you ready to embark on a journey with us? Please submit your application for this job by clicking on the “apply” button. For further questions, please contact the Recruitment department at recruitment@stxgroup.com. 

STX Group offers equal employment opportunity. Acquisition based on this vacancy is not appreciated. 

 

#LI-MC1 #LI-Hybrid