Rightship

IT Support Engineer

Hanoi, Vietnam Full Time

The Company 

RightShip is the world’s biggest third party maritime due diligence organization, providing expertise in global safety, sustainability and social responsibility best practices. 

We bring together years of industry expertise with the output from analytics and large data sets to provide our safety and environmental scoring systems, recommendations and consultancy services. 

Using leading data and technology, we aim to set new benchmarks in environmental protection. We support global initiatives and action influencing practical and impactful change, enabling “win-win” for business and the environment. 

To find out more visit RightShip.com. 

What we offer 

We offer a place where you know you are contributing to an organization who are constantly working to ensure ships are safe as possible so that crew and cargo are protected. We are passionate about maritime efficiency, safety and sustainability practices. 

We offer generous rewards. Our base salary is competitive, we support employee wellbeing and provide our employees with a Healthy Living Allowance and our annual incentive scheme is awesome. We have some great talent who are happy to share their experience and skills to help you on your way and we are committed to professional development to make sure your career keeps growing while you’re working with us.

 

What makes RightShip a great place to work at:

RightShip is an equal opportunity employer, and we champion diversity. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.

Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement.  At RightShip we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. We want to add team members who not only value RightShip standards and workplace culture, but also bring an aspect of diversity that positively contributes to our work environment. If you are excited about this role, or about our company in general, we would love to hear from you!

Major Responsibilities   

TECHNICAL SUPPORT 

  • Assist with resolving the day to day technology issues experienced by the business 
  • Provide support for the office based Audio Visual equipment in meeting rooms   
  • Provided advice to the business on the capabilities of the tools associated with Office 365 
  • CoordinateIT equipment purchases, setup and deliveries to new starters.  
  • Work closely with the Melbourne based IT Manager and Service provider 
  • Assisting the business in the adoption of digital practices 
  • Ensuring the business always operates with Cybersecurity in mind.    

OTHER 

  • Develop a continuous improvement approach to the technology and security environment across all processes and products in use 

 

Qualifications, Skills and Experience  

  • 2-3 years experience working as an IT Support officer or IT Service Desk analyst  
  • qualification in Information Systems     
  • Experience with Microsoft technologies such asWindows Operating SystemsMicrosoft 0365IntuneActive DirectoryDefender End Point protectionWAN/LAN technologies   
  • Ability to troubleshoot issues and manage priorities effectively, while maintaining a high degree of customer orientation 
  • A good understanding of cybersecurity best practises  
  • Ability to communicate ideas in both technical and user-friendly language    
  • Ability to plan and prioritise tasks and meet deadlines 
  • Proactive, responsive, flexible and solution-focused   
  • Productive when working autonomously and unsupervised   
  • Self-motivated, self-disciplined to achieve goals and keep abreast of new technologies and methodologies   
  • Understand and promote team culture, respecting needs and contributions of others   
  • Exposure to the following will be beneficial, although not mandatory: 0365 SecuritySingle Sign On (SSO)Cloud based technologiesDisaster RecoveryAzure AD  

RightShip is an Equal Opportunity Employer and values diversity, enables access and promotes inclusion in our workplace. You must have the right to live and work in this location to apply for this job.