IT Support Engineer

About the Role: 

We’re seeking an individual contributor to provide high-quality IT support across endpoints, SaaS apps, core IT services, IT Procurement and IT Supply Chain. The role requires hands-on experience with macOS, Windows, and Linux, understanding of IT Supply Chain & IT procurement framework, strong troubleshooting skills, ability to assist users onsite & remotely. Familiarity with MDM tools, ticketing systems, cloud platforms, and AI-driven support workflows is a plus

What You’ll Do: 

• Deliver end-to-end IT support across macOS, Windows, and Linux environments, including OS deployment, upgrades, configuration, and advanced troubleshooting.
• Manage employee onboarding and offboarding (onsite and remote), including device provisioning and MDM enrollment using platforms like Microsoft Intune.
• Support enterprise SaaS and collaboration tools such as Google Workspace, Okta, Salesforce, and Slack, ensuring seamless user access and productivity.
• Provide onsite and remote IT support through ticketing systems (Jira), email, and messaging platforms, ensuring timely issue resolution.
• Maintain accurate inventory and lifecycle management for IT and non-IT assets, ensuring proper tracking and compliance.
• Assist with basic network and infrastructure troubleshooting, including awareness of modern security solutions like next-generation firewalls, and leverage AI trends to improve IT support processes.
• Oversee vendor management and procurement, including sourcing, negotiation, purchasing, cost optimization, and ensuring compliance with organizational policies and legal standards.

 

What We’re Looking For: 

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience, with 1–3 years of IT support and procurement experience in a fast-paced corporate environment.
• Strong technical expertise across macOS, Windows, and Linux, with hands-on experience in MDM solutions such as Kandji, Microsoft Intune, or similar platforms.
• Proficiency in IT service management tools like Jira Service Management, with experience handling support tickets and workflows efficiently.
• Practical experience supporting enterprise systems including Google Workspace, SSO, CRM, VoIP, and other SaaS applications.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) and general IT infrastructure, along with awareness of modern security tools and practices.
• Familiarity with AI and automation trends in IT support, leveraging them to enhance operational efficiency and service delivery.
• Strong communication and customer service skills with a problem-solving mindset, flexibility to work varied shifts, hands-on experience with IT Procurement processes, and relevant certifications (e.g., CCNA, Microsoft 365) considered an advantage.