The IT Support Coordinator assists the IT Director and IT Manager in facilitating the company's growing technological needs. This on-site role also assists with network administration, application support, ticket management, hardware and software acquisition, set-up, and troubleshooting.
Apply if you:
Bring a cooperative spirit to your team and neighboring department.
Have an understanding that through your contributions, you aid in the overall Company’s success.
Pursue continuous efforts to see beyond current business modes and methods.
Embody an understanding that as a committed team member, tenure with an organization is achievable.
Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
Job Description:
KDC is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. Maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.
KDC offers a competitive salary/hourly range $29.00 to $38.00 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:
- Medical insurance
- Dental HMO and PPO insurance
- Vision insurance
- Life/AD&D insurance
- Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
- 401(k) retirement plan
- Vacation and Sick Time
- Holidays
Performance Expectations
Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to S.M.I.L.E.
Synergy – bring a cooperative spirit to your team and neighboring departments.
Marketing – understanding that through your contributions, you aid in the overall success of our Company.
Innovation – continuous efforts to see beyond current business modes and methods.
Longevity – understanding that tenure with the organization is achievable as a committed team member.
Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
Core Competencies
- Attention to Detail
- Ensuring Accountability
- Fostering Communication
- Teamwork
- Adaptability
- Time Tracking Consistency
- Using Information Technology
Essential Job Functions
- Assists with developing the core company applications: CMiC, FieldPoint, Workday, and ADP.
- Executes hardware set-up and repairs for laptops, desktops, smartphones, phone systems, and printers.
- Assists with responding to and resolving IT tickets.
- Trains onboarding employees with basic workstation and phone processes.
- Configures and maintains servers, firewalls, access points, and service provider equipment.
- Creates management reports based on business requirements and standards.
- Tests and validates report data.
- Maintains and re-maps existing reports in the Company database.
- Modifies and maintains the report inventory.
- Assists with supporting efforts to maximize speed, bandwidth, data storage, firewall, security, and accessibility.
- Responsible for working safely, adhering to all aspects of our Health, Safety, and Environmental Program for self-protection and for protecting fellow co-workers, sub-contractors, the public, and the clients by supporting all Company safety efforts.
- Other duties as assigned.
Education, Experience, and Skills
- Expert in Microsoft Software Suite with proficiency in troubleshooting Windows.
- 1 – 5 years’ experience with Information Technology (“IT”) or equivalent.
- High school diploma or equivalent. Ability to convey IT solutions to non-technical users.
- Demonstrates experience with network administration, hardware/equipment management, and ticketing platform experience.
- Demonstrates experience with company applications with a strong understanding of data table relationships, report writing, and module functions.
- Technical experience with Excel reporting platforms
- Demonstrates experience using report software.
- Demonstrates strong interpersonal, verbal, and written communication skills.
- Ability to multi-task, has strong attention to detail, organizational skills, and time management skills to ensure all established deadlines are achieved.
- Self-starter and able to work in a fast-paced, team-oriented environment.
- Has passion, energy, persistence, a positive attitude, and enthusiasm.
- Able to identify a need, remove barriers, and has the know-how to make things happen.
- Values diversity of ideas, opinions, and people.
- Has good common sense and applied logic.
- Must possess or be able to obtain an appropriate state driver's license before employment, along with a clean driving record and reliable transportation.
KDC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.