IT Support Application Analyst

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Summary 
A career in our Technology Consulting practice, within General Consulting services, will provide you with the opportunity to help clients capture essential advantages by working alongside business leaders to solve their toughest problems. We work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever-changing environment. 

Candidates for this role, ideally match the skills below: 

• Excellent written and verbal communication skills in English 

• Strong ability to work independently and collaboratively within a team 

• Flexible and able to work effectively within a shift-based system 

• Demonstrates strong customer service orientation 

• Upholds strong ethical standards in all tasks and interactions 

• Strong analytical and problem-solving abilities 

Technical Skills:  

• Proficient in SQL and XML 

• Solid understanding of programming syntax and semantics 

• Good knowledge of software development concepts and the full software development life cycle (SDLC) 

• Demonstrates the ability to connect across functions to deliver quality and efficiency 

• Familiar with industry standards and recognized project management methodologies 

• Knowledgeable in process methodology and structured process improvement approaches 

If this resonates with you, read our exciting job description. 

What should the IT Support Application Analyst (Associate) expect from us?  

If you are a curious and motivated tech professional who enjoys solving problems and ensuring the smooth running of systems, this role will be a great fit for you. You will support the day-to-day functioning of our software applications and play an important part in ensuring our digital solutions work effectively for PwC clients. 

As an IT Support Application Analyst, you will work closely with clients and internal teams to resolve technical issues. You will collaborate with Database Administrators, Infrastructure, and Cloud Operations teams to make sure incidents are managed and resolved quickly. 

If you enjoy working with people, have a passion for technology, and want to contribute in a dynamic and fast-paced environment, this opportunity is designed for you.  

Responsibilities:

If you’re successful, you’ll undertake engagements locally and globally which could include a combination of but not limited to: 

• Provide first and second line support for application-related issues, troubleshooting and resolving technical problems. 

• Combine excellent technical and functional problem-solving skills to deliver top notch client-focused support. 

• Provide support to business users and make sure that the SLAs are met. 

• Troubleshoot and resolve technical issues while collaborating with end-users and stakeholders to deliver effective solutions. 

• Collaborate with end-users to understand and address application-related challenges. 

• Assist in the deployment testing and configuration of software applications. 

• Conduct system analysis to identify opportunities for improvement and optimization. 

• Document support standard procedures, troubleshooting guides and best practices to facilitate efficient issue resolution and to grow the support knowledge base. 

• Collaborate with cross-functional teams to assist in updates and enhancements, minimizing downtime and maximizing system reliability. 

• Conduct user training sessions to enhance end-user understanding of applications, reducing support requests. 

• Foster a collaborative environment, sharing insights and knowledge to contribute to the continuous improvement of the IT support framework. 

• Identify and make suggestions for improvements when problems and/or opportunities arise. 

• Expand your skills by utilizing the latest technologies and training. 

• Ensure the completeness of all documentation and log. 

Experience and Qualifications 

• Bachelor’s degree in computer science/ computer application/software engineering/information systems/information and communication technology.

• At least 1-2 years’ experience in software development, testing or support environment.

PwC's inclusive and collaborative culture fosters continuous learning, enabling you to stay at the forefront of digital trends and make a meaningful impact for our clients worldwide. Join our team to embark on a rewarding journey, where your skills, passion and dedication to excellence will be valued and celebrated. 

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

December 10, 2025