Van Andel Institute (VAI), a world-class biomedical research institute, located in Grand Rapids, Michigan, is dedicated to improving human health. We are pioneers in the fight against cancer, Parkinson's, and other diseases. We are committed to inspiring the next generation of scientists and educators.
Van Andel Institute is seeking a motivated and curious IT Support Analyst to join our collaborative IT infrastructure team. This is an excellent opportunity for an early-career IT professional who wants to build hands-on experience in a mission-driven research environment supporting world-class biomedical science and education.
If you are someone who enjoys solving technical problems, learning from experienced IT Analysts, and contributing to a team that values reliability and innovation, we encourage you to apply.
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What You’ll Do
Provide first-level technical support for desktops, laptops, peripherals, and standard applications used across research and administrative teams
Troubleshoot routine hardware, software, and connectivity issues using established procedures; escalate complex or research-impacting issues as needed
Install and configure standard applications and devices for office and laboratory environments
Log, track, and update incidents and service requests in the IT service management system, ensuring timely resolution and accurate documentation
Assist with workstation setup, equipment deployment, and office or lab moves
Assist with procurement of computer hardware, peripherals, and software by preparing requests, coordinating with vendors or procurement, and ensuring alignment with Institute standards
Follow established IT procedures, security protocols, and data handling standards
Communicate clearly with users to gather information, provide updates, and ensure resolution of issues
Document solutions and contribute to knowledge base and support materials
Collaborate with team members and seek guidance to complete assigned tasks and build technical skills
Participate in training and development to increase technical knowledge and understanding of research support needs
Perform all other duties as assigned
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What You’ll Work With
· IT ticketing systems
· Asset tracking systems
· 3rd party vendors to procure new computer hardware, peripherals, and software licenses
· Computer management systems (Jamf, Intune, etc.)
· Secure environments supporting sensitive research data
· A small, highly collaborative service desk team where everyone contributes
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What We’re Looking For
Required Qualifications:
· Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
· 0–2 years of relevant experience in IT support or a related role
· Knowledge of computer operating systems support (Windows and MacOS)
· Familiarity with office productivity tools (Office365 suite and Adobe Creative Cloud)
· Strong troubleshooting mindset and willingness to learn
· Excellent communication, customer service, and documentation skills
Preferred Qualifications:
· CompTIA A+ certification
· Familiarity with ticketing or IT service management systems
· Experience in a research, healthcare, or higher education environment
· Basic understanding of computer network concepts
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Compensation and Benefits:
All full-time employees of Van Andel Institute are eligible for benefits, effective Day One! VAI offers a competitive benefits package.
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YOUR NEXT STEPS:
If you are a person who has demonstrated success in these areas, we would love to have a conversation with you! The first step in beginning this conversation is starting your application.
In your application, provide the following in a single combined pdf:
cover letter outlining why you are interested in this role and how this position aligns with your goals.
current resume
names and contact information of 3 professional references (we will check with you before checking references)
About Van Andel Institute
Established in Grand Rapids, Michigan, in 1996 by the Van Andel family, VAI is now home to nearly 500 scientists, educators and support staff, who work with national and international collaborators to foster discovery. The Institute’s scientists study the origins of cancer, Parkinson’s and other diseases and translate their findings into breakthrough prevention and treatment strategies. Our educators develop inquiry-based approaches for K–12 education to help students and teachers prepare the next generation of problem-solvers, while our Graduate School offers a rigorous, research-intensive Ph.D. program in molecular and cellular biology.
VAI is committed to excellence through broad participation and diverse perspectives. We welcome applications from individuals of all backgrounds and experiences who share our passion for innovation and collaboration.
Van Andel Institute is an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer.
As Van Andel Institute is a drug free employer, all prospective new employees undergo a urinalysis/drug test as part of our pre-employment process. This is a 7-panel drug screen and it includes testing for Marijuana, Cocaine, Amphetamines, Opiates, PCP, Barbiturates, and Benzodiazepines.
About Grand Rapids, MI
Van Andel Institute is in downtown Grand Rapids, Michigan in the center of the Medical Mile. A remarkable combination of a cosmopolitan atmosphere and small-town warmth, Grand Rapids is known for its philanthropic and sustainability-driven community. It’s fun affordable and family-friendly.
Located on the banks of the Grand River, Grand Rapids offers all the big-city excitement you'd expect from a million-resident metropolis, featuring hundreds of restaurants and nightspots, theaters, museums, sports and concerts. The safe and clean downtown is surrounded by an eclectic mix of walkable neighborhoods and natural areas. The downtown area is safe and clean with an eclectic mix of walkable neighborhoods and natural areas.