IT Specialist

IT Specialist

Department: Department of Veterans Affairs

Location(s): Anaheim, California, Long Beach, California, Los Angeles, California, Aurora, Colorado, Denver, Colorado, Washington, District of Columbia, Orlando, Florida, Saint Petersburg, Florida, Tampa, Florida, Atlanta, Georgia, Hines, Illinois, Detroit, Michigan, Eatontown, New Jersey, Albany, New York, Cleveland, Ohio, Philadelphia, Pennsylvania, Pittsburgh, Pennsylvania, Davidson, Tennessee, Murfreesboro, Tennessee, Nashville, Tennessee, Arlington, Texas, Austin, Texas, Houston, Texas, San Antonio, Texas, Salt Lake City, Utah, Shepherdstown, West Virginia

Salary Range: $89508 - $116362 Per Year

Job Summary: This position is located in the Department of Veterans Affairs (VA), Office of Information Technology (OIT), Division, where the incumbent serves as an Information Technology Specialist responsible for installation, configuration, troubleshooting, customer assistance, and training in support of and in response to OIT requirements.

Major Duties:

• OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. The IT Specialist is responsible for the installation, configuration, and troubleshooting of network services, as well as providing customer support and training in alignment with OIT operational requirements. Major Duties: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e. Master Incident Management Plan, when applicable). Serves as a problem solver and advisor and provides operational support for IT central office users of IT equipment, software, networks, and systems. Resolves problems and conflicts with occasion uncooperative vendors/manufacturers when procured items do not meet with prescribed specifications. Troubleshooting operating system software problems and application and software interfacing problems of an unusual or difficult nature. Investigates frequent or significant transmission/communication software problems. Discusses operating systems and procedures with IT officials and specialists at all levels and identifies IT improvements and ways to provide greater effectiveness and economy of services. Consults with and advised staff members in other specialty areas with OIT and experts in the Administration and Staff Offices to develop integrated problem resolution plans. Reviews installed systems and diagnoses problems encountered in the use of the systems. Interprets and explains IT/customer support regulations, policies, and directives. Plans and implements customer support services covering OIT equipment, software, systems, interfaces, and networks. Develops plans for installing, configuring, troubleshooting, and maintaining user IT equipment and software. Plans, develops, coordinates, and implements systems/efforts to provide assistance and guidance to users in both business and technical areas; reviews applications to ensure compliance with regulations and orient and train users in proper access and usage procedures. Plans, coordinates, implements, and provides training to system users on new or changed operating systems, hardware, software, and the application of information assurance and security policies and guidelines. Plans, and accomplishes broad-based studies to determine current and future use of IT equipment, methods of upgrading outdated equipment, needs for new equipment and plans and coordinates the acquisition of new equipment. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Position Description/PD#: IT Specialist/PD02918A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position. Work Schedule: Monday - Friday; 8:00 am - 4:30 pm Compressed/Flexible: As determined by the Agency Policy Virtual: This is not a virtual position. Remote: This is not a remote position Physical Demands: The purpose of contacts is to influence and persuade employee and managers to accept and implement findings and recommendations when there are problems securing cooperation. Working Conditions: The area is adequately lighted, headed and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

Qualifications: Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. To qualify for this position, all qualification requirements must be met by the closing date of this announcement-05/14/2026. EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience for this position is defined as experience in demonstrated experience in financial and administrative functions related to federal acquisition and telecommunications support, including; proficient in the use of iFAMS and iPPS financial systems to support budget formulation and execution activities. Experience in preparing and submitting IPRs, processing admendments, initiating de-obligations, and executing LEAF closures in accordance with federal financial regulations. Coordinated closely with CCS internal teams to meet IPR input, deadlines, and ensure timely procurement actions. Applied working knowledge of Government Invoice (G-Invoicing) systems to manage intergovernmental transactions and reconcile financial data accuracy. Supported acquisition planning and financial reconciliation efforts related to purchase card transactions, including awareness of early termination fees, taxes, and allowable charges under telecommunications and service contracts. Demonstrated ability to track and coordinate administrative and budgetary actions across multiple projects and service areas, ensuring alignment with funding ability and contract timelines. Invoicing and Financial Oversight: Experience in reviewing and certifying invoices in accordance with federal financial management standards, ensuring accuracy and compliance before submission for payment. Maintained high attention to detail by monitoring invoice cycles, following up on delinquent standards, ensuring accuracy and compliance before submission penalties or interest accurals. Familiar with telecom-specific invoicing nuances, including funding source validations, contract inheritance scenarios, and accommodation-related billing issues. Supported end-to-end invoice lifecycle management using IPPS and iFAMS platforms, ensuring alignment with organizational financial and audit readiness requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: https://help.usastaffing.gov/Apply/index.php?title=USA_Hire_Assessments. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://www.usajobs.gov/Help/howto/application/status/.Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Application Deadline: 2026-05-14