IT Service Technician

Summary of Job:

Work with all aspects of company Information Technology systems to support 1000 users in multiple locations. Primary purpose of this position is to impact the speed of which inbound tickets are touched, triaged, escalated and resolved.

Education and Experience:

•   Bachelor Degree in related field or equivalent experience in technology support, network administration, and support activities in multi-user network environments.
•   3+ years of experience in desktop support.
•   3+ years of experience in networking support.
•   Experience with desktop support and imaging tools.
•   Experience with the following technologies is a plus:
  • JAMF MDM
  • ServiceNow administration
  • JavaScript
  • Cisco/Meraki access points/switches/routers
  • Microsoft Windows Server 2008 R2-2012 R2
  • Microsoft RDS Server
  • Microsoft DHCP & DNS Services
  • Microsoft Dynamics SL
  • Microsoft Skype for Business & Teams
  • Microsoft Office 365, CRM, Lync, SharePoint, Intune
  • Microsoft SQL Server
  • Microsoft System Center
  • ShorTel PBX/Call Center/ Telephony Equipment
  • VMWare vSphere

Skills and Abilities

• Must have high level of organizational and communication skills.
• Strong problem solving abilities required.
• Must be able to self-manage and prioritize tasks.
• Must be able to handle stress and job demands.
• Must be able to cooperatively work with others.
• Must have reliable transportation.
• Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Exercise the highest ethical standards.
• Successful completion of a criminal background check and drug screening.

Company Perks & Benefits

Our mission at Lee Company is to create a workplace where our employees can thrive, and we back that up with action. Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too. We don’t just talk the talk; we walk the walk. Check out the benefits that help our team live well and work well every day!

• Physical: Comprehensive health, dental, and vision insurance, plus free virtual primary care, mental health, and urgent care services for employees and their family members.

• Financial: Earned Wage Access (EWA) – access a portion of your earned pay before payday, 401(k) company match, HSA contributions, and company-paid life and long-term disability insurance.

• Community: Company-supported volunteer opportunities to make a real impact.

• Career: Free trade training through Lee Company University (LCU), paid time off (PTO), and career growth opportunities.

• Relational: Paid time off (PTO), holidays, and Chaplain services for support when you need it.

Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.  We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave. Lee Company is an E-Verify employer.  Candidates must be legally authorized to work in the United States.  At the time of hire, employees will be required to provide proof of employment eligibility.