IT Service Experience Enhancement Project

IT Service Experience Enhancement Project

Department: Department of Labor

Location(s): Washington, District of Columbia

Salary Range: $0 - $0 Without Compensation

Job Summary: Make an impact while you learn. The Semester of Service Program gives students a volunteer, project-based opportunity to support real Federal missions, gaining hands-on experience and career-ready skills. Students must be enrolled at least half-time in an accredited institution with permission to participate. In this project, you'll support an IT Service Experience Enhancement Project.

Major Duties:

• The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 308, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives. Under OCIO staff supervision, the student will assess and improve a defined, non-mission-critical IT service or content area (e.g., a small SharePoint site section, a set of self-help articles, or a read-only dashboard). The student will gather baseline metrics and user feedback, review current materials/processes, and produce clear documentation and recommendations. Deliverables include concise findings report, draft improved artifacts (e.g., revised content or a prototype), an implementation checklist, and a handoff packet. The scope is time-bound and limited to fit the student's term; no production changes, access modifications, policy decisions, or inherently governmental functions are performed by the intern-approvals and any implementation are completed by federal staff. In order to be eligible for this opportunity you must be able to obtain academic credit from your institution OR a third-party stipend of at least $15.00 per hour or higher if the locality you are selected for has a higher minimum wage than $15.00.

Qualifications: Applicants will be considered based on their knowledge, skills or abilities related to project needs. Specifically, applicants should demonstrate: Clear written communication and editing in plain language; ability to create concise how-to guides Basic user-centered design concepts (e.g., drafting short surveys, conducting simple usability tests, capturing feedback) Fundamental data skills: Excel/Google Sheets (sorting, filtering, basic formulas, simple charts; pivots a plus) Familiarity with common workplace platforms (Office 365, SharePoint/OneDrive, Teams) and organizing content Attention to detail and strong documentation habits (change logs, assumptions, version control) Ability to learn new tools quickly and follow checklists/standard operating procedures Professional collaboration skills: ask clarifying questions, accept feedback, and escalate issues appropriately Time management and organization to meet a defined, time-bound scope under supervision Awareness of basic cybersecurity, privacy, and data handling principles (training provided)

How to Apply: Persons who are deaf, hard of hearing, blind, or have speech disabilities, please dial 711 to access telecommunications relay services. To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/), all your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit:https://help.usajobs.gov/how-to/application/status Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered. Click here for information on Reasonable Accommodations.

Application Deadline: 2026-05-12