Join one of the UK’s largest electrical wholesalers as we reimagine our technology for the digital age. We’re modernising our legacy systems and building new platforms powered by AWS and AI — and we need creative minds to help us shape the future!
What You'll Do:
We have a fantastic opportunity for a forward thinking, customer focused, technically minded IT Service Desk Team Lead to join our Service Operation team based in Durham.
You’d be joining us at an exciting time where we are actively maturing our processes, introducing new technology and adopting a much more end user focused experience.
The IT Service Desk are the face of IT with responsibility for raising, triaging and managing Incident, Service Request and Procurement tickets, as well as providing 1st Line support on a wide range of systems, applications and devices across UK, Ireland, Spain and Netherlands.
As an IT Service Desk Team Lead, you will manage a team of Service Desk analysts, oversee daily operations, and ensure customer satisfaction meets the standards required. This role involves handling escalations, providing technical guidance, and improving processes through data analysis and training.
The ideal candidate will have a keen eye for identifying areas for automation and use of AI to reduce burden on Service Desk, whilst delivering value back to the end-user community.