IT Service Desk Intern

Do you have what it takes to intern at the best bike company in the world? 

Our Summer Intern Program provides you an inside look to your potential career path, providing you the opportunity to put your coursework to use in practical applications! You’ll be exposed to the day-to-day tasks and long-term strategies required in your department while creating valuable relationships working alongside experts in the field. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

A bit about us:
Trek is an awesome place to work! We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. 
 

Job Location

Trek Waterloo HQ

Job Description

Location: Waterloo, WI

Type: Full-Time Internship ( 2 Interns)

Duration: Summer 2026: Starting June 1st

Trek’s IT Service Desk is seeking a motivated and detail-oriented Intern to assist with the 2026 Computer Refresh Project. This internship offers hands-on experience in IT support, hardware deployment, and customer service. The Intern will work closely with the Service Desk team to prepare, configure, and deploy new computer systems to Trek employees, while gaining exposure to enterprise IT operations.

Key Responsibilities:

• Assist with staging, imaging, and deploying new computers as part of the 2026 refresh initiative
• Support end users during the transition to new hardware, including data migration and setup
• Perform basic troubleshooting of hardware and software issues during deployment
• Maintain accurate records of deployments, inventory, and support interactions
• Collaborate with Service Desk Technicians to ensure smooth rollout and minimal disruption
• Provide excellent customer service to Trek employees, both in-person and remotely
• Help document procedures and contribute to training materials for future refresh cycles
• Other duties as assigned to support the IT Service Desk and refresh project

Learning Opportunities:

• Exposure to enterprise IT systems including Active Directory, Office 365, and endpoint management tools
• Experience with both Windows and macOS environments
• Understanding of IT asset lifecycle management and deployment logistics
• Development of technical troubleshooting and customer service skills

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic knowledge of computer hardware and operating systems (Windows/macOS)
• Strong communication and organizational skills
• Ability to work independently and as part of a team
• Passion for technology and helping others

Please submit a Resume AND Cover Letter with Application

Timeline of process:

Position posted: 11/14-11/21

First round of interviews: 12/1-12/5

Final round interviews: 12/8-12/13

Compensation Range

$0.00 - $0.00

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish