IT Security and Compliance Specialist

Job Title

IT Security and Compliance Specialist

Location

CSI West Chester OH

Employee Type

Employee

Working Hours Per Week

40

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care.

CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. 

Summary
The IT Security & Compliance Specialist is responsible for providing technical support and monitoring corporate IT security and compliance across a number or clinical office environments. This role combines desktop support and helpdesk responsibilities (approximately 60%) with IT Security & Compliance (approximately 40%). The IT Security & Compliance Specialist leverages tools like Cisco User Protection Suite, ensures adherence to SOX and HIPAA regulations, and supports end-users.

Location: West Chester, OH
Schedule: Monday – Friday; 8:30am – 5:00pm EST (100% On-Site)
Pay Range: $70k - $90k annually (DOE)

Essential Duties and Responsibilities include the following. Other duties may be assigned, as necessary.

Desktop Support/Helpdesk (60%) 

• Provide first-line technical support to employees, resolving hardware, software, and network issues in a timely manner.

• Troubleshoot and diagnose problems with computers, printers, phones, and other standard office equipment.

• Assist users with software, including installation, configuration, and updates.

• Respond to helpdesk tickets, ensuring clear communication and timely resolution of issues.

• Escalate complex issues to higher-level IT staff when necessary.

IT Security & Compliance (40%)

• Monitors and manages IT security using tools like Cisco User Protection Suite to detect and respond to threats.

• Ensures compliance with SOX and HIPAA regulations through regular audits and documentation.

• Collaborates with IT Department Managers to address security incidents and compliance gaps.

• Maintains security policies and procedures, contributing to continual improvement.

Supplemental Functions

• Maintain documentation for IT processes, asset records, and user guides.

• Support IT projects, such as system upgrades or office relocations, as assigned.

• Provide basic training to employees on the use of IT systems and tools.

• Collaborate with vendors for equipment repairs, warranty claims, or procurement needs.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Associate degree in IT

· Prior help desk experience

· Initiative to learn and understand process/workflow

· Excellent troubleshooting skills

· Excellent customer service skills

· Excellent phone etiquette

· Must possess the ability to multi-task and frequently change direction.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

CSI Pharmacy is an Equal Opportunity Employer