IT Release Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: IT Release Manager

Location: Cracow, Hybrid (3 days a week from office)

Job Description:

Key Responsibilities:

• Validate ServiceNow infrastructure changes for compliance, documentation, and risk assessment.
• Work closely with Infrastructure teams to ensure right quality of data is maintained in CMDB.
• Coordinate planning, stakeholder alignment, and execution of infrastructure changes.
• Participate in Pre-CAB and CAB meetings to ensure readiness and quality.
• Maintain clean ServiceNow queues and follow up on outdated or blocked changes.
• Support creation and optimization of change templates and process maturity activities.
• Act as SPOC for infrastructure-related TTO activities from Project Delivery.
• Ensure quality of configuration, documentation, and knowledge transfer during TTO.
• Maintain and update TTO checklists and reporting.

Skills & Qualifications:

• 7+ years of overall IT experience with increasing levels of responsibility
• Strong experience in Change, Release, and Configuration Management (infrastructure-focused)
• In-depth knowledge of ITIL / ITSM processes and ServiceNow
• Experience coordinating closely with IT service delivery and operations teams to ensure smooth service execution and continuity
• Demonstrated ability to work effectively in cross-functional, multi-vendor environments with diverse stakeholders
• ITIL® Foundation certification (v3 or v4)
• PMP® or PRINCE2® certification strongly preferred
• Agile/Scrum certifications beneficial for hybrid delivery environments

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What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps:

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter
• The next step is a virtual conversation with the hiring manager and the extended team
• The final step is with the local HRBP

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

#LI-Hybrid