IT Professional II

Job Title

IT Professional II

Agency

Texas A&M University

Department

Technology Services - Strategic Alliances & Partners

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus.  To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

What we want

The Information Technology (IT) Professional II, under general supervision, assists with routine technical support for various IT projects or work groups. Assists with routine technical support to customer.

Essential Duties and Tasks:

Service and Support

• Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers.

• Resolves hardware and software problems with vendor technical support.

• Repairs hardware problems.

• Installs, configures, and maintains both critical and non-critical software and hardware.

• Provides primary administration responsibility for software products or systems.

• Prepares specifications for purchases of hardware and software upgrades.

• Assists with production control, disaster recovery, networking, computer operations, or other operating systems.

• Assists Transportation Services with IT needs during special events (sports, concerts, etc.) that can fall outside normal office hours.

Leadership and Collaboration

• Serves as a resource for internal and external customers.

• Prepares specifications for purchases of hardware and software upgrades.

• Directs the efforts of one or more individuals. 

Documentation

• Documents problems, troubleshooting, and solutions.

Other Duties

• Performs other duties as assigned.

What you need to know

Salary: Commensurate on selected candidate's experience

Other Requirements or Other Factors: May be required to work evenings, weekends, and/or on-call support

​Required Education and Experience:

• Bachelor’s degree in related field or equivalent combination of education and experience.

• Three years of related experience in IT.

Preferred Qualifications:

• ITIL Foundation Certification.

• Dell hardware and/or systems certification.

• Strong troubleshooting and diagnostic skills across hardware, software, and system environments.

• Working knowledge of Microsoft Windows operating systems and Microsoft 365 administration.

• Familiarity with Dell hardware, tools, and support processes.

• Experience with endpoint management and asset management systems, including configuration, deployment, and lifecycle maintenance.

Required Knowledge, Skills, and Abilities:

• Ability to multitask and work cooperatively with others.
• Must be able to work in a collaborative team environment.
• Excellent written communication.
• Excellent analytical, interpersonal, and organizational skills.
• Customer service experience.
• Experience configuring, administering, and/or troubleshooting.

Physical Requirements:

• Ability to lift and/or move medium weight objects

Other Requirements and Factors:

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system

• This position is security sensitive.

• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures

• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements

• May be required to provide on-call support on nights and weekends as needed.

• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.