IT Product Adminstrator

POSITION SUMMARY

IT Product Administrator
Enterprise Applications | IT Product Solutions

Why Join U.S. Venture?

At U.S. Venture, we don’t just deliver products and services — we build long term relationships, invest in our people, and continuously look for better ways to operate. As a privately held, family owned company with a strong national presence, we offer the stability of an established organization with the agility and entrepreneurial spirit of a growth minded business.
Our culture is grounded in four core values:
• High Performance – We set ambitious goals and deliver results that matter
• Caring Relationships – We treat people with respect, trust, and integrity
• Strategic Foresight – We plan for the future while acting decisively today
• Entrepreneurial Spirit – We encourage innovation, ownership, and continuous improvement

If you’re energized by solving meaningful problems, improving how technology supports the business, and working with people who genuinely care about doing the right thing — you’ll feel at home here.

About the Role
The IT Product Administrator plays a critical role in ensuring U.S. Venture’s enterprise technology platforms are reliable, secure, and continuously improving. This position is ideal for someone who enjoys being the go to expert for a system, balancing hands on administration with collaboration across IT, security, vendors, and business partners.
You’ll work closely with Product Managers and stakeholders to support day to day operations, optimize system performance, and help shape the future of the products you own.

JOB RESPONSIBILITIES

What You'll Do:

Product Administration & Support

• Serve as the primary administrator for assigned IT products, configuring and maintaining system settings, user roles, permissions, and integrations.
• Monitor system performance, troubleshoot issues, and execute root‑cause analysis to minimize disruptions.
• Manage product updates, enhancements, release cycles, and regression testing activities.
• Maintain system documentation, including configuration changes, standard operating procedures, and knowledge articles.

User Experience & Stakeholder Engagement

• Provide Tier 2–3 support for end users, ensuring timely resolution of product‑related inquiries.
• Partner with business stakeholders to understand requirements and translate needs into system configurations or enhancements.
• Develop user guides, training materials, and change‑management communications to support adoption.
• Facilitate training sessions or workshops for new features or major upgrades.

Product Optimization & Continuous Improvement

• Analyze usage data and system metrics to identify opportunities for improvements or automation.
• Recommend enhancements that increase efficiency, strengthen data quality, and improve user experience.
• Collaborate with the IT Product Manager to contribute to product roadmaps and prioritization activities.

Security, Compliance & Governance

• Ensure product configuration and user access adhere to security, privacy, and compliance requirements.
• Coordinate with cybersecurity teams to perform audits, vulnerability reviews, and risk assessments.
• Maintain strict adherence to data governance and lifecycle management standards.

Vendor & Integration Management

• Act as a liaison with product vendors, escalating issues and coordinating support as needed.
• Assist with integration management, including API configuration and monitoring system interoperability.
• Review vendor release notes, evaluate impacts, and plan for timely adoption of features or fixes.

QUALIFICATIONS

What You Bring

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or equivalent experience

• 2–5 years of experience administering enterprise applications or SaaS platforms

• Strong understanding of system administration, data management, and IT service management

• Experience with configuration, troubleshooting, and workflow design

• Ability to clearly communicate technical concepts to non‑technical audiences

Preferred Experience

• Exposure to APIs, data integrations, scripting, or automation (PowerShell, SQL, Python)

• Familiarity with ITIL practices and change‑management processes

• Vendor management or project coordination experience

Key Competencies

• Analytical problem solving

• Customer‑focused mindset

• Attention to detail

• Strong collaboration and communication skills

• Passion for continuous improvement and learning

Why the IT Team at U.S. Venture?

Our IT organization is a strategic business partner, not just a support function. You’ll have:

• Ownership of meaningful enterprise systems

• Direct impact on how technology enables the business

• Support for professional growth and continuous learning

• A collaborative environment where your ideas are welcomed

• Leadership that values trust, transparency, and long‑term thinking

What We Offer

• Competitive compensation and comprehensive benefits

• Opportunities for career development and advancement

• A values‑driven culture that puts people first

• Stability of a successful, privately held organization

• The chance to make a real impact — today and into the future

DIVISION:

Corporate

U.S. Venture will not offer sponsorship for employment status (including, but not limited to, H-1B, TN, E-3, F1,  CPT, OPT, STEM OPT, visa status and other employment‑based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full‑time basis and must not require U.S. Venture’s sponsorship to continue to work legally in the United States. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency except when there is a specific business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.