IT Operations Engineer

About Superhuman

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com

The Opportunity

To achieve our ambitious goals, we're looking for an IT Helpdesk Engineer to join our team in San Fran Francisco to ensure smooth IT operations, provide Executive Support, support events and large meetings. This role requires a generalist with exposure across IT domains (IAM, MDM, AV, SaaS administration, etc.). We’re looking for tech-savvy individual with excellent communication skills, technical skills, and a high degree of ownership to be available in hub to deliver a seamless user experience.

Superhumans’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

As an IT Helpdesk Engineer, you will collaborate with the global team to continuously improve the service delivery of the frontline IT team. Your responsibilities include coordinating executive support, supporting general support requests, and collaborating with the onsite team for AV and event support. Your participation in the planning and design of the IT service will help ensure a consistent and seamless experience for all of our hubs.

In this role, you will:

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration
• Provide a single point of contact for executives based in the SF hub
• Coordinate with other team members to support events and large meetings, coordinating additional resources as necessary
• Maintain and troubleshoot IT assets in our office, including computers, laptops, printers, and AV equipment
• Provide hardware and software to existing team members and new hires
• Support ZOOM rooms in person and remotely
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records
• Stay up-to-date with the newest IT trends and technologies to recommend improvements and enhancements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Driven to provide outstanding customer service and has excellent communication skills
• Experience in supporting executives and high profile team members
• Experience in IT support, A/V equipment management, and event coordination
• Strong knowledge of macOS and Windows operating systems
• Excellent troubleshooting and problem-solving skills
• Excited to work independently and as part of an international team
• Detail-oriented and organized with strong documentation skills
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Compensation and Benefits

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

We encourage you to apply

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).