Job Opening: IT Operations Analyst
Job Location: Gurgaon, India
Role & Responsibility-
- Being a part of IT Operation, you need to take overall responsibility for managing all aspects of IT technical service delivery to the businesses in JCI to ensure that all day-to-day operational activities are carried out in a timely and reliable way. And dealing with deadline on regular basis to meet the customers requirement
- Point of Contact for any IT issues or requirement which causing disturbance in delivery Or if there is any new requirement or initiative from JCI.
- Customer facing role on Application & Systems troubleshooting with Server, Storage and Backup management tickets Field IT Team.
- You need Also performing Root Cause Analysis / problem management for high impact & severity issues to minimize reoccurrence through detailed problem investigation.
- Drive resolution for issue escalations in co-ordination with global infrastructure & other IT teams within define SLA.
- Need to coordinate with other IT groups including the IT Project group & other Platform operation group like network team, Server team and Voice team, service desk and IS Security to meet the requirement of the customer
- Manage all the escalation Or Point of escalation for desktop support team
- Responsible for full lifecycle of projects from initiation to completion
- Create and track Local IT budget for local infrastructure projects
- Manage local and global vendors to deliver the highest possible services
- Administer and provide upgrade to systems and escalate issues.
- Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
- Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
- Analyze all continuous up gradation process through various proactive self initiated projects and ensure efficiency.
- Develop IT policies and practices
ITIL certification is plus