IT Operation Specialist for Techdata - Aircraft Configuration, Scheduled Maintenance & Service Bulletin

Job Description:

 Description:

A position of IT Operation Specialist is open within Airbus India for Information Management (IM) for Airbus Programmes, Customer Engagement & Services. Our mission is to deliver and contribute to innovative IT solutions that support their digital transformation and efficient operations for our Airlines customers. 

You will join the Technical data Configuration product in charge of the applications portfolio allowing Airbus and Airlines to author, publish and consult the right Maintenance Information for the right Aircraft depending systems and parts installed on each aircraft. 

You will be part of the team in charge of operational activities to secure the run operations especially on Schedule Maintenance and Service Bulletin scope. In this context, your main task is to ensure the set of applications under your responsibility remains up and running and manage all incidents raised by end users: understand and fix issues if possible, involve L3 support (dev team) if needed. 

 

The candidate will have to learn how to maintain Technical Data Schedule maintenance and Service Bulletin applications to support Airbus businesses. 

You will be operationally attached to the IM India organization supporting the Technical Data Product Service Line (based in Toulouse, France).Travels Toulouse  are likely based on project needs.

Qualification & Experience:

We seek out curious minds, with technical skills, with a sense of autonomy and rigor. We value attention to details, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn and experiment, willing to share and act as a team player, delivering driven by the business value, establishing innovative ways of working and influencing culture change.  

Must have skills:

• Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5  years of total experience in Information Technology

• Capacity to understand technical and operational Systems (SAP, monitoring …) in order to operationally support  the  applications 

• Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis …)

• Manage escalation process in case of crisis situation 

• 5 years Experience in IT development, deliveries and services 

• Experience in run operations and service-level agreements (SLAs) management

• Good communication and collaborative skills and a team-minded attitude

• Capacity to understand and learn functional Technical Data Configuration applications 

• Advanced level of English

• Capacity to be proactive to propose solutions 

• Quick learner who can learn a new technology/skill/application

• Good skills in customer satisfaction

• Good hands-on experience in the following technologies 

  • ERP: SAP (SAP Hana is a plus), SAP ABAP

  • Monitoring: Control-M

  • System : Linux redhat, Storages 

  • Languages : script, Batch, Root cause analysis & understanding in ABAP. Java is a plus

  • Structured Data: XML

• Prior experience working in remote with colleagues based in Europe is an advantage

 

Responsibilities

Support operational activities to secure Technical data Configuration production in time and Incident management at the level expected (SLA : 99.5%, Mean Time To Resolve incident < 4.3 days,...) 

Performs the ITIL based support processes that include incident, problem, change, configuration, and event management.

Analyzes console messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams as needed.

Reschedule jobs in Control-M (monitoring tool) if needed, Manage Data change requests, execute some tools to maintain the system up-to-date and running on performance and quality.

Check, manage and report on a daily basis incidents rising on the application landscape, in relation with L2 support or L3 development team.

Actively propose  improvements to reduce number of incidents and secure applications

Coordinate with all required stakeholders (infrastructure, team leader, L3, business) to investigate, follow-up and deploy fixes in case of incidents.

Follow Data Request process related to incidents scope

Communicate Downtimes status to business and stakeholders

Support projects deployment : 

• Perform non regression testing 

• Prepare Entry into Service prerequisites : operational documentation, setup of monitoring in relation with monitoring infrastructure team, Knowledge base update

Report to local technical team leader from Airbus India and to the TechData Configuration product Owner (HO DCTA), and applications owners

Willing to work in European shift timing (i.e. 12:30pm to 9:30pm - IST)

This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.

The commitment to integrity is supported by your adherence to all internal policies and procedures that govern business activities. Compliance with these policies will also protect Airbus reputation and brand, some of our most strategic and important assets.

Success Metrics:

Success will be measured in a variety of areas, including but not limited to :

• Consistently ensure the respective application SLA and Mean Time To Resolve incident are achieved

• Ensure the right level of alerting in case of operational issues with application owners, business partners, technical leaders. 

• Achieve customer satisfaction

• Ability to understand the business potential of applications and provide insight to internal clients

• Be engaged and enable the PSL techdata success through a collaborative and innovative mindset

The role will have the following key outputs:

• Ensure that Operational documentation are well updated (Knowledge management)

• Ensure that all operational reporting (Kpi on incidents …) is updated and well communicated

• Ensure that communication is done regarding ongoing operational issues

• Strong link with the Airbus IM organization

• As a self-organized team, strong collaboration with the Airbus Configuration team based in Toulouse

• Proactive in providing guidance & inputs for the operational roadmap

 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

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