Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?
We are currently recruiting for an IT On Site & Trade Floor Support Analyst for our MBE Systems in Dusseldorf.
About MUFG
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more
information, visit https://www.mufg.jp/english.
About MUFG Bank (Europe) N.V.
MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth.
Please visit our website for more information – https://www.mufgemea.com/mbe
Your impact at MUFG
Reporting to the Trade Floor Support manager, you will support both General on-site desk-side support
As well as Trade Floor support
The role includes the following responsibilities:
Essential Responsibilities Trade Floor Support
1. Responds to requests for support by both users and project teams by providing information to enable incident resolution and promptly allocates unresolved calls as appropriate.
2. Assists users in making more effective use of desktop systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
3. Investigates, diagnoses and resolves low impact problems within service level agreement tolerances, referring to users, other staff, and suppliers, as necessary.
4. Following agreed procedures, provides advice to users on systems, products and services which are available to them, mainly supporting the trading floor.
5. Responds to simple calls and enquiries from users, specialists and others and takes appropriate action within defined limits of responsibility or area of specialism to deal with processing priorities as this role includes 1st, 2nd and 3rd line support for Treasury/front office systems. Accepts escalations and initiates first-level support action, personally resolving the majority of referred problems.
6. For all products, services and systems within the area of responsibility, demonstrates, installs and commissions desktop systems and their routine upgrades. Provides information on updates, known errors, changes in availability, new facilities etc.
7. Carries out all routine tasks associated with operating and controlling the installed hardware and software within the trading floor. This may include multiple hardware or software platforms. Uses standard procedures and tools to carry out daily tasks.
8. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
Essential Responsibilities Onsite Support
1. Takes part in activities and tasks within IT On-Site Support Team including other activities and tasks which fall under the remit of IT Service Delivery.
2. Can lead minor IT projects
3. Identify and diagnose issues and problems.
4. Categorize and record reported queries and provide solutions
5. Support problem identification and resolution
6. Advise users on appropriate course of action
7. Monitor issues from start to resolution
8. Maintaining the CMDB
9. Handling service requests via standard work instructions.
10. Contribute to the day-to-day operations of IT-infrastructure and Applications by executing daily operational tasks
11. Creating and maintaining documentation necessary for daily operation.
12. Ensure procedure manuals are updated and that other team members are aware of changes.
13. Support and contribute to bringing IT-related changes/projects to production.
14. Ensure compliance with the Bank’s rules, policies, procedures, and guidelines together with all relevant regulatory and statutory requirements.
15. Support the local IT-service people in different branches (Belgium, Madrid, Austria and others).
Behavioral Competencies
- Absorbs and applies technical and business-related information in particular relating to the trade flow.
- Appreciates the wider field of information systems, and how own role relates to other roles and to the business of the employer or client.
- Understands and uses appropriate methods, tools and applications.
- Works to required standards. Demonstrates an analytical and systematic approach to problem solving. .
- Contributes fully to the work of teams. Plans, schedules and monitors own work (and that of others where applicable) competently within limited deadlines and according to relevant legislation and procedures.
Work Experience:
- Experience working within a systems office within a financial organization in a Trading Floor environment.
- Market Data, Trading Systems, Desktop, Server, IPC Dealerboard
Education / Qualifications:
- Degree Educated (preferably Computer Science or similar) or similar experience.
Functional / Technical Competencies
- Good knowledge of ServiceNow..
- Knowledge of different IT platforms (Vmware, Citrix, VDI)
- Good understanding of Networks and related protocols
- Knowledge of networks and IT security.
Specific to Trade Floor Support:
- Proven strong knowledge of LSEG products(Reuters/Refinitiv) and Bloomberg Desktop applications, trading systems knowledge and understanding of trade flow, Equities and FX products knowledge a must. Other market data-trading products as well as experience with Windows server. IPC Dealerboard, Citrix, firewall,Wyse, STP. Trader workstation hardware Amulet Blade LINUX-UNIX and VDI knowledge.
What do we have to offer:
We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.
· We take into account your home situation and your ambitions and help you to balance work and private life.
· Monthly team events.
· To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.
Besides that we will offer you:
· Gross salary based on experience and consistent with the market including bonus payment;
· Contribution to capital forming benefits (“Vermögenswirksame Leistungen”);
· Sponsorship of a job ticket to 50%;
· Lunch allowance;
· Flextime to support your personal work-life-balance (“Gleitzeit”);
· Further training and educational programs, e.g. language courses;
· Corporate benefits;
· To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.
Additional information:
Acquisition in response to this vacancy is not appreciated.
The role is based in Germany. All candidates need to be willing to relocate to Germany. Internal employees will be supported in case of relocation.
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.