IT Manager On Site Support (America)

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars Group 

IT Manager Onsite Support (America) 

Middleton, WI 

Reporting to VP, IT Operations & Infrastructure 

At Fiskars Group, we’ve spent 375 years shaping everyday moments through timeless design, bold innovation, and a commitment to quality. Today, we’re continuing that legacy by strengthening the technology that powers our people and our business. We’re looking for an IT Manager Onsite Support based in Middleton, Wisconsin, to guide our onsite support operations across U.S. locations—ensuring our teams have the tools, systems, and support they need to thrive. 

If you’re a collaborative, people-focused IT leader who thrives in a dynamic environment and loves improving processes, empowering teams, and elevating end-user experiences, this role is for you. 

About the Role 

As the IT Manager Onsite Support, you’ll work in a full-time onsite role, leading a talented team of onsite support technicians across our U.S. footprint. You will ensure the smooth operation of IT systems and services, deliver exceptional end-user support in both US and Canada, and create strong alignment with global IT delivery models. 

You will act as a key connector between local business stakeholders, global IT teams, and our strategic partner HCL Tech—driving operational excellence, consistency, and innovation across the IT support landscape. 

Key Responsibilities 

Team Leadership & People Growth 

• Lead, coach, and mentor onsite support technicians to foster performance, engagement, and professional development. 

• Promote a collaborative, high-trust team culture aligned with Fiskars Group values. 

Stakeholder Partnership 

• Build strong relationships across the business, ensuring IT support aligns with operational needs and strategic goals. 

• Serve as a trusted advisor for local leaders regarding onsite IT priorities. 

Operational Excellence & Continuous Improvement 

• Implement standardized IT processes in collaboration with global IT and HCL SIAM. 

• Drive continuous improvement and innovation across support practices. 

• Oversee day-to-day operations, resource allocation, and timely incident resolution. 

• Drive global IT delivery model to support employees efficiently and effectively 

Vendor & Financial Oversight 

• Manage U.S. onsite support vendor relationships and contracts in partnership with sourcing. 

• Ensure SLAs and performance targets are met or exceeded. 

• Handle all U.S. IT Infrastructure invoicing in partnership with Finance. 

Technical Expertise & Escalation Support 

• Act as the escalation point for complex issues, providing hands-on technical support. 

• Monitor IT performance metrics and identify opportunities for efficiency gains. 

• Stay current on emerging technologies and recommend service enhancements. 

Project Leadership 

• Lead onsite IT projects including expansions, relocations, and technology refresh cycles. 

• Ensure projects meet scope, timelines, and global standards. 

KPIs & Outcomes 

• Safe, stable, and high-quality IT operations 

• Reliable operational monitoring and reporting 

• Strong vendor performance and SLA compliance 

• Cybersecurity awareness and adherence 

• OPEX forecasting accuracy 

• High team engagement and development 

Skills, Experience & Qualifications 

• Bachelor’s degree in IT, Computer Science, or related field (ITIL, CompTIA, Microsoft certifications preferred) 

• 5+ years of IT support experience, including 2+ years in leadership 

• Broad technical expertise across hardware, software, networking, and telecom 

• Experience managing third-party vendors and driving service performance 

• Excellent communication skills across all organizational levels 

• Strong understanding of ITIL and service management frameworks 

• Proven project management ability 

• Analytical mindset and strong problem-solving skills 

• Adaptable, resilient leader who fosters a positive team environment 

• Experience in a global or multicultural environment is a plus 

Who You Are 

You embody our values and bring: 

• Collaboration at all levels 

• A self-starter mindset and responsible autonomy 

• Strong communication and negotiation skills 

• Comfort navigating change and ambiguity 

• A passion for continuous improvement 

• The motivation to thrive in an international environment 

Why Fiskars Group? 

Here, we honor our heritage while embracing the future. You’ll join a diverse, global team committed to meaningful design, sustainability, and creating value through excellence. In this role, you’ll help shape the technology that empowers our teams and supports the experiences of millions worldwide. 

Last day of application:

2025-12-25

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At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

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