Job Description
Solve IT user queries and problems and provide high level support on complex problem resolution and advise on new established systems train users.
Are you someone who can
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
- Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
- Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software license requirements and audit requirements
- Solve IT Help Desk user queries and problems
Provide high level support on complex problem resolution
Provide remote and onsite support for Automated Teller Machines (ATM).
- Respond to ATM-related service calls and support requests.
- Schedule and coordinate routine ATM maintenance and activities.
Monitor ATM performance and proactively identify potential issues.
You will be an ideal candidate if you
- Have a minimum degree in Computer Science or equivalent.
- Have 1- 3 years relevant experience.
You will have access to
- Opportunities to network and collaborate.
- Challenging working environment.
- Opportunities to innovate.
- A culture of sharing.
We can be a match if you are
- Curious & courageous - you’re driven by always wanting to know more and learn more and you’re brave enough to share options.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
23/01/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.