Job Posting Title
IT Help Desk JuniorAgency
290 EMPLOYMENT SECURITY COMMISSIONSupervisory Organization
Employment Security Commission–Data ProcessingJob Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
Annual Salary - $40,560.00; Hourly - $19.50Job Description
Full-time
Vacancies: One
Salary: $40,560.00 annually; $19.50 hourly
Primary Working Hours:
Monday – Thursday: 8:00 am – 5:00 pm (Flexibility allowed with approval)
Friday: 12:00 am – 8:00 am
FLSA Status: Non-exempt
Location: Oklahoma City, OK
Supervisory: Not Applicable
Training: Up to 6 weeks of in office training.
Travel: Up to 10% of time. (As business needs dictate)
A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
User Support and Training
Work with users to identify their communications or computer support needs.
Coordinate with vendors, contractors, in-house technical staff, or others to plan, design, and implement new applications, modifications, or improvements.
Provide training and support to users to help them effectively operate and apply available systems.
System Planning and Maintenance
Plan, design, and coordinate computer networks or operating systems to support agency operations, including telephone and computer systems.
Establish and maintain computer services, networks, and systems.
Perform preventive maintenance and evaluate system performance.
Address malfunctions, operational issues, and identify and resolve underlying causes.
System Installation and Testing
Install, test, and modify personal computers, software, operating systems, and other communication or automation devices.
Coordinate and perform system tests, making adjustments, calibrations, and modifications to equipment or components to ensure they meet specifications.
Implement software changes and improve overall system performance.
Data Validation and Monitoring
Review computer-generated data to verify it matches user requests and validate the data.
Ensure production requirements are met and monitor the production process.
Identify issues and take corrective actions when necessary.
Job Scheduling and Issue Resolution
Schedule the correct mix of jobs and make decisions on releasing jobs.
Manage databases (opening and closing) and other necessary actions.
Resolve unexpected issues and prepare finished work for distribution or verification.
These job functions, responsibilities and activities may change at any time with or without notice.
Knowledge of:
Telecommunications and computer systems; of various types of equipment used in information systems networks, such as personal computers, radios, telephones, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology.
Skill and Competencies:
Computer Skills – Employee must be capable of proficiently using the OESC’s standard software (Microsoft Office - Word, Outlook, Excel, Access, and Teams), and the Internet, as well as proficiency to learn other software as needed.
Excellent verbal and written communication skills expressing ideas clearly and concisely.
Establish and maintain effective working relationships with others.
Ability to:
Install and maintain telecommunications equipment and electronic components; to analyze and evaluate systems performance and deviations from standards.
Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise level. Duties include extended periods of sitting or standing, daily use of a computer and phone, and tasks requiring talking, walking, standing, and reaching with hands and arms.
Occasional operation of office equipment is required, following established safety and security protocols. The employee must also be able to lift, carry, and move objects weighing up to 25 pounds.
Education and Experience requirements are two years of experience in telecommunications or computer installation, maintenance, repair or operations or 24 semester hours of college in Computer Science or Management Information Systems course work or completion of a technical school related to computer operations, electronics or a closely related field, or CompTIA A+, Network+, Security+, Microsoft, or related certifications.
Employees may be scheduled for overnight or variable shifts, which may include holidays and weekends. While employees required to work on a holiday will receive time off, the designated time off may not necessarily align with the actual holiday.
Preference will be given to applicants with experience related to Low-Code/No-Code software, workflow automation and Database Management programs such as Access, Power Automate, Microsoft Forms, Laserfiche, etc.
OESC is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: