IT Director

About Incode

Incode is a Series B unicorn ($2..1 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.

The Impact You’ll Make

As our IT Director, you will architect and lead the evolution of Incode’s global technology backbone - driving innovation, resilience, and scalability across every corner of our organization. You’ll define the Corporate IT strategy that enables growth, productivity, and security for a hybrid, cloud-first workforce spanning the Americas, EMEA. Reporting directly to the Chief Business Operations Officer, you’ll lead a senior global team across IT Operations, IT Engineering, and Access & Identity Management, ensuring every system and process empowers our people and protects our mission.

What You’ll Own & Drive

• Global IT Leadership – Lead and scale a world-class IT organization across three key pillars: Operations, Engineering, and Identity. Coach and empower manager-level leaders, fostering a culture of innovation, ownership, and accountability.
• Corporate IT Strategy & Roadmap – Define and execute a forward-looking multiyear IT roadmap that supports enterprise growth, cloud maturity, and zero-trust security. Ensure IT investments align with Incode’s business strategy and operational excellence.
• Infrastructure & Operations Excellence – Oversee seamless IT service delivery for ~750 hybrid employees worldwide. Standardize and automate core processes like provisioning, endpoint management, and SaaS onboarding to improve performance and reliability.
• Access, Identity & Risk Management – Drive the IAM strategy for secure provisioning, SSO, MFA, and RBAC across global systems. Partner with Security and Compliance to ensure alignment with standards including SOC 2, ISO 27001, HIPAA, and GDPR.
• Technology Enablement & Business Partnership – Act as a trusted advisor to the executive team, translating business needs into scalable technology solutions. Enable productivity, streamline collaboration, and ensure technology is a competitive advantage.
• Vendor & Asset Management – Partner with Procurement to optimize IT asset lifecycle management, vendor performance, and cost efficiency across global operations.
• Process Maturity & Automation – Champion process excellence through standardization, documentation, and automation—transforming IT from a support function into a strategic enabler of growth.

The Qualities That Set You Apart

• Visionary IT Strategist – You think in systems, see around corners, and build for scale.
• Global Operator – Experienced leading distributed teams across multiple time zones and cultures.
• Cloud-First Technologist – Deep understanding of SaaS ecosystems, endpoint management, and automation.
• Security-Driven Leader – Fluent in zero-trust principles, IAM frameworks, and compliance best practices.
• Executive Communicator – Skilled at influencing at every level, from boardrooms to technical teams.
• People-First Mentor – You inspire, develop, and empower diverse, high-performing teams.
• Operational Excellence Mindset – You measure impact through reliability, efficiency, and continuous improvement.

Your Background

• 10+ years of progressive IT leadership experience, including 5+ years managing global IT teams in a multinational organization.
• Proven track record of defining and executing Corporate IT Strategy across distributed operations.
• Experience leading manager-level reports across multiple IT domains (operations, engineering, IAM).
• Deep expertise in cloud-first environments, SaaS ecosystems, and modern endpoint management.
• Fluent in English (written and verbal); Spanish fluency is a strong plus
• Excellent communicator with executive presence and stakeholder influencing skills. 

Why Incode?

• Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
• Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
• Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
• Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
• Global Impact – Every program you launch will reverberate across industries and continents.

Ready to ignite the future of trust?

Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.