SJ is a diverse collective of problem solvers for the built environment, continually reimagining ways to create a smart and sustainable future.

Headquartered in Singapore, the group has a global talent pool of 16,000 in its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA, SMEC and Surbana Jurong, based in more than 120 offices in over 40 countries.

Its technical experts deliver sustainable solutions that cover the entire project life cycle from planning and design, through to delivery and management, as well as a full suite of multidisciplinary consultancy services across a diverse range of sectors including transportation, water, aviation, healthcare, hospitality and renewables.

A global urban, infrastructure and managed services consulting firm with over 70 years of track record in successful project delivery, SJ has built more than a million homes in Singapore, created master plans in more than 60 countries and developed over 100 industrial parks globally.

Purpose / Role:

Provide day‑to‑day Level 1/2 IT support to end users, ensuring devices, software, and network access are maintained effectively with minimal downtime.

Key Responsibilities

Technical Support

Deliver Level 1/2 support via phone, MS Teams, email, ticketing system, or walk‑ins.
Troubleshoot hardware, software, and network issues.
Install, configure, and maintain end‑user devices.
Manage user access and permissions in line with policy.
Perform regular updates and system maintenance.

Documentation

Maintain accurate ticketing records.
Keep SOPs and IT asset inventory up to date.

Onboarding & Offboarding

Prepare, issue, and collect IT equipment for starters and leavers.
Deliver IT induction and ensure users access key systems seamlessly.

Training & User Support

Provide basic IT training and best‑practice guidance.
Maintain training materials.

Procurement & Asset Management

Coordinate hardware procurement with vendors.
Track and manage IT assets effectively.

Requirements:

Degree or diploma in IT, Computer Science, or equivalent practical experience.
2–4 years of IT support experience, ideally in a large organisation.
Strong troubleshooting ability with good knowledge of Windows OS, basic networking, remote support tools, and Microsoft 365.
Excellent communication, customer service, and time‑management skills.
Proactive, solutions‑driven, and customer‑focused.
Strong interpersonal skills with a collaborative mindset.

Reasonable Adjustments

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any reasonable adjustments or additional support—such as receiving the application form in an alternative format—please don’t hesitate to contact our recruitment team.

Your experience throughout the application process is important to us. We welcome feedback on how we can improve and are happy to provide any further information you may need to help you make an informed decision about joining us.

If there’s anything more we can do to support you, please let us know, we’re here to help.

Agency

Please note that any unsolicited resumes or CVs submitted through our website or directly to SJ Group employees’ personal email accounts will be considered the property of Robert Bird Group. As such, we will not be liable for any agency fees associated with these submissions.

To be recognized as an authorized recruitment agency or search firm for SJ Group, a formal written agreement must be in place. Additionally, agencies must be invited by our Recruitment Team to submit candidates for specific roles.

We appreciate your cooperation and understanding.

Professional, reliable, and committed to delivering high‑quality support.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

IT Desktop Support