IT Coordinator - Shuttle

Compensation Details:

Team members earn $22.00-$27.50 per hour.

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Weekly Pay
• Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation
• Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
• Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us!
• Tuition Reimbursement Program
• Employee Recognition Program
• Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more!
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
• Adoption cost reimbursement
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

Job Description:

Position Summary:

Responsible for the daily operations support and administration of computing infrastructure at the center. This position will work independently to support the overall Infrastructure to include all Windows 10 desktops, WAN/LAN routing, Servers, Scanners and telecommunications while reporting to the Inventory/Data Control Manager for other projects.

Major Activities/Accountabilities

-Working with vendor on voice console issues

-Troubleshooting/repairing warehouse equipment for end users

-Shuttle testing equipment/stations

-Working with vendors – getting RMAs/sending off equipment for repairs

-Issuing access codes for WMS, maintain user log for compliance, requesting user access in Service Mgt Portal

-Attend meetings/participate in conference calls – update corporate IT and managers

-Order data supplies for warehouse

AUTHORITY AND RESPONSIBILITY:

What typical decisions does this position have the authority to make?

• Purchasing data supplies that has been previously budgeted for or requested by manager

• Send of data equipment (ex. RF scanner, voice, VC80) for repairs when needed

• Determining appropriate level of AS400 access

• Reporting to either RSC based off the needs of the business unless otherwise directed

What typical decisions does this position refer to others for approval?

• Purchasing supplies and equipment not budgeted for

• Working with operations on determining time and date to perform server and equipment testing/upgrades due to down time in the warehouse

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES:

Education: Associate degree in Computer Science, MIS or related field or equivalent experience.

Experience: Minimum of 3-year experience in supporting various end users with hardware and software including procedural problems. Must have experience with supporting devices in a network environment.

Key Competencies: Excellent communication and interpersonal skills required. Strong troubleshooting skills a must. Must be able to work autonomously and participate in team activities. Must be customer service oriented. Knowledge or experience with AS400 and SAP software a plus. This position works (5) 8-hour days and may require overtime.

Physical Requirements: Must be able to lift and carry up to 50 pounds of IT devices to a height of 3-4 feet. Must be able to bend, kneel, and sit properly to setup IT equipment under and on top of desks in offices and cubicles. Must be able to operate scissor lift (or willing to become certified on) to access data points throughout warehouse, etc.

Flexibility to provide support to a 24/7 operation

Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:

Create Job Alert

We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.