IT Coordinator

Art and Wellness Enterprises (AWE) is a professional services organization supporting non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges Foundation, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

Job Description:

Job Title: IT Coordinator
Reports to: Chief Information Officer
FLSA Classification: Non-exempt

Location: Bentonville, Arkansas (On-site)

Date Reviewed: 07/31/2025

Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

About The Position

The IT Coordinator plays a critical role in ensuring strong internal team and office organization, as well as overall customer engagement, service, and satisfaction across the AWE ecosystem. This position optimizes operational efficiency by managing IT inventory, coordinating technology needs across departments, and providing white-glove service in all aspects of IT coordination. The IT Coordinator ensures seamless communication and collaboration between IT and business functions, proactively identifying opportunities for improvements and driving solutions to enhance the user experience.

In addition, the IT Coordinator supports key operational functions, including technology ordering, vendor management, invoicing, and processing finance-related technology tasks. This role requires exceptional organizational skills, a strong customer service orientation, and the ability to navigate the complexities of technology support for a fast-paced, growing organization.

The IT Coordinator also enhances AWE’s technology training, troubleshooting support, and overall communication across the organization. Success in this role requires the ability to manage multiple priorities effectively, anticipate challenges, and collaborate closely with both technical and non-technical stakeholders.

Essential Duties and Responsibilities

• Support an efficient inventory management process, ensuring thorough documentation and clear communication for all business software, licenses, hardware, and technology equipment.
• Collaborate with the IT Support Team to plan and execute annual refresh cycles for technology hardware.
• Manage all finance-related technology tasks, including invoicing, chargebacks, monthly purchase reconciliation, processing or managing refunds/credits, and handling related communications with the accounting team.
• Serve as the coordinator between technology ordering needs and vendors, working to create quotes and place equipment orders.
• Partner with campus management to coordinate IT and facility requirements.
• Work with cross-functional teams to identify gaps in people, processes, and technology, leveraging end-to-end knowledge to find solutions and address challenges.
• Develop and implement a technology training and support plan to meet the diverse technology needs across all organizations that AWE supports.
• Update the intranet and service management platforms with relevant news, troubleshooting tips, knowledge base articles, and physical signage.
• Create and distribute individual and group communications across all levels of the organization, including one-off announcements, routine security awareness training updates, and project updates, using metrics and visuals when applicable.
• Oversee the scheduling and coordination of recurring and one-time events.
• Respond to urgent technology needs, often requiring visits to various campus locations to provide exceptional support.
• Work closely with stakeholders to effectively schedule and manage daily workload and special projects.
• Cultivate and maintain strong, positive relationships with all customers and guests.
• Ensure strict confidentiality and safeguard sensitive information.
• Proactively suggest and implement process improvements to streamline service delivery.
• Provide an exemplary, professional interface between AWE IT and users by maintaining accurate, timely, and professional communication via email, phone, and in person.
• Other duties as assigned.

Qualifications and Requirements

• Bachelor’s degree in information technology, business, or a related field is preferred, but not required. Equivalent work experience may be considered.
• 3+ years of experience supporting technology needs in a professional environment.
• CompTIA IT Fundamentals, ITIL Foundations, or Microsoft Office Specialist or equivalent preferred.
• Prior experience working in complex organizations, such as healthcare, higher education, museum/cultural institutions, nonprofits, or multi-entity structures, is strongly preferred.
• Strong communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
• Excellent customer service skills with the ability to handle competing demands professionally and efficiently.
• Good organizational skills with the ability to prioritize tasks and manage time effectively.
• Demonstrated competence in tracking, coordinating, and follow-up of competing priorities and projects.
• Skilled in multitasking and critical thinking in a fast-paced environment where change is constant.
• Practical problem-solving and troubleshooting skills, with attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Familiarity with Asana, Salesforce, Workday, Jira, or other basic IT systems management and service desk tools is a plus.
• High level of professional integrity and the ability to handle sensitive and confidential information with discretion.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: In the work environment described, the position requires utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 25 pounds. Visual acuity to review written materials is required for this job.

Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Some local travel may be required, and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.