IT Citrix Infrastructure Engineer

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

Pay Range:

$88,712.00 - $133,253.95

Scheduled Weekly Hours:

40

Position Overview

SUMMARY

Responsible for architecting, deploying, and maintaining Capital Health’s Citrix-based virtual desktop infrastructure (VDI) and remote access environment. Ensures secure, high-performance application and desktop delivery across the enterprise. Provide end-user support and problem resolution. 

MINIMUM REQUIREMENTS

Education

• Required: Bachelor’s degree in Computer Science, Information Systems or related field; or 4 years of hands-on experience with an Enterprise Citrix Infrastructure.
• Preferred: Advanced certifications in virtualization, Citrix, cloud, or infrastructure management

Experience

• 3 years of hands-on IT infrastructure engineering experience, including:
  • 2 years building, configuring, and supporting Citrix Virtual Apps and Desktops in enterprise environments
  • 2 years administering and troubleshooting VMware infrastructure (vSphere, ESXi, vCenter)
• Proven experience deploying and managing workloads in Microsoft Azure (e.g., Azure Virtual Desktop, Azure Files, Azure AD)
• Strong hands-on experience with enterprise storage solutions (e.g., NetApp, Dell EMC, Pure Storage)
• Familiarity with security, access control, and compliance requirements in regulated industries (e.g., healthcare, finance)

KNOWLEDGE AND SKILLS

Primary Skills – Citrix (Core Focus):

• Expert, hands-on knowledge of Citrix Virtual Apps and Desktops (XenApp/XenDesktop), Citrix Cloud, StoreFront, and Delivery Controllers
• Skilled in deploying, configuring, and maintaining Citrix ADC (NetScaler), Citrix Provisioning (PVS), and Machine Creation Services (MCS)
• Experience with Citrix Workspace Environment Management (WEM), Citrix Profile Management, or FSLogix
• Proven ability to troubleshoot session performance, application delivery, and remote access issues in real time
• Experience designing and maintaining multi-site Citrix architecture, load balancing, and disaster recovery

Additional Skills – Supporting Infrastructure:

• Hands-on experience with VMware vSphere, vCenter, ESXi, templates, snapshots, and VM optimization
• Strong working knowledge of Microsoft Azure services, including Azure Virtual Desktop (AVD), Azure AD, and Azure Files
• Proficient in Windows Server administration (2019 and higher), Active Directory, and Group Policy management
• Hands-on experience managing and optimizing enterprise storage platforms (SAN/NAS, NetApp, Dell EMC, Pure)
• Experience with PowerShell scripting and automation for provisioning, patching, and operational efficiency
• Familiar with MFA, SSO, conditional access, and Zero Trust security principles for remote access

PREFERRED CERTIFICATIONS

• Citrix Certified Professional – Virtualization (CCP-V)
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Azure Administrator Associate or Azure Virtual Desktop Specialty
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
• Storage platform certifications (e.g., NetApp, Pure, or Dell EMC)

ESSENTIAL FUNCTIONS

• Hands-on deployment, management, and optimization of Citrix infrastructure across on-premises and cloud environments
• Directly perform configuration, maintenance, and troubleshooting of Citrix ADC, NetScaler Gateway, and related components
• Collaborate with cloud teams to implement and support Citrix workloads in Azure and hybrid environments
• Monitor and analyze system performance, proactively resolving issues with sessions, applications, or network connectivity
• Automate environment builds, patching, and provisioning using PowerShell or similar tools
• Apply system upgrades and security updates with minimal disruption to users
• Coordinate hands-on with storage and virtualization teams for backend performance tuning and capacity management
• Maintain accurate technical documentation for builds, configurations, and procedures
• Serve as a tier-3 escalation engineer for Citrix, VMware, and related infrastructure incidents
• Support upgrades, migrations, and platform transitions across Citrix, Windows Server, VMware, and storage systems
• Participate in enterprise projects related to VDI modernization, cloud adoption, and infrastructure optimization
• Assist with audits, vulnerability management, and security remediation activities
• Evaluate, test, and recommend new technologies to improve performance, automation, and reliability
• Other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include:

• Occasional physical demands include: Standing, Walking, Carry objects , Push/Pull, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl, Wrist position deviation, Pinching/fine motor activities
• Continuous physical demands include: Sitting, Keyboard use/repetitive motion Lifting Floor to Waist 75 lbs. Lifting Waist Level and Above 75 lbs.
• Sensory Requirements include: Accurate Near Vision, Color Discrimination, Moderate Depth Perception, Moderate Hearing
• Anticipated Occupational Exposure Risks Include the following: Dust/Particulate Matter

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.